Top 6 Open-Source Alternatives to OTRS ITSM

OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.

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Product categories

Chat Support Chatbot Platforms & Tools Chatbots Customer Service Customer Support Help Desk Help Desk And Ticketing Knowledge Management Live Chat Ticketing System

Summary

The top open-source alternatives to OTRS ITSM are OpenSupports, osTicket, and Zammad. One of the criteria for ordering this list is the number of mentions that products have on reliable external sources. You can suggest additional sources through the form here.

OpenSupports Landing Page
1

OpenSupports

Simple open source ticket system with user system and modern design.
Pricing:
- Open Source
#Customer Service #Help Desk #Help Desk And Ticketing
osTicket Landing Page
2

osTicket

osTicket is a widely-used open source support ticket system.
Pricing:
- Open Source
#Live Chat #Customer Service #Help Desk 38 social mentions
Zammad Landing Page
3

Zammad

The Zammad - Help Desk and Ticket System - Community Page
Pricing:
- Open Source
#Live Chat #Customer Service #Help Desk 18 social mentions
FreeScout Landing Page
4

FreeScout

Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management...
Pricing:
- Open Source
#Customer Service #Help Desk #Help Desk And Ticketing 13 social mentions
DiamanteDesk Landing Page
5

DiamanteDesk

DiamanteDesk is an open-source easy-to-use help-desk solution.
Pricing:
- Open Source
#Customer Service #Help Desk #Help Desk And Ticketing
Helpy.io Landing Page
6

Helpy.io

Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.
Pricing:
- Open Source
#Knowledge Management #Help Desk #Chatbots 2 social mentions