Software Alternatives, Accelerators & Startups

PBXware VS Jira Service Desk

Compare PBXware VS Jira Service Desk and see what are their differences

PBXware logo PBXware

PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Bicom Systems’ softswitch is offered in the Business, Call Center and Multi-Tenant Editions each supporting specific features.

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • PBXware Landing page
    Landing page //
    2022-08-10

For the past 18 years, PBXware has been the go-to enterprise solution for many small and medium-sized organizations, as well as large businesses, ITSPs, governments, and call centers around the World.

Bicom Systems’ Softswitch is offered in the Business, Contact Center, and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability.

PBXware incorporates an easy-to-use Setup Wizard to assist you to have a functional PBX in minutes. The administration is performed through Web Interface or CLI. Some of the advanced features offered are auto-updates, system backup, provider templates, call recordings, and real-time call/agent monitoring. We also welcome and deliver custom development professionally and affordably.

Additionally, it helps branch offices communicate easily by VoIP or PSTN dramatically reducing telephone costs. Moreover, PBXware easily creates conference bridges between local or remote users, saving significant time and money.

Dashboard: You may get a quick summary of key PBXware data in the Dashboard area. It shows information on system and gloCOM licensing, hardware utilization, core service status, the number of total calls, answered calls, SIP registrations, etc.

Branding: Carefully crafted with resellers in mind. It contains all the software and technical documentation with your brand name, logo, and company colors.

  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

PBXware features and specs

  • Call Recording: Yes
  • Call Center: Yes
  • Queue Management: Yes
  • Call Monitoring: Yes
  • Call Routing: Yes
  • Manual Dialer: Yes
  • Mobile Access: Yes
  • IVR / Voice Recognition: Yes
  • Call Parking: Yes
  • Ring Groups: Yes
  • SIP Trunking: Yes
  • Inbound Call Center: Yes
  • Outbound Call Center: Yes
  • Web Conferencing: Yes
  • Chat / Messaging: Yes

Jira Service Desk features and specs

No features have been listed yet.

PBXware videos

What's New: PBXware 7

More videos:

  • Demo - What's New: PBXware 6.6

Jira Service Desk videos

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to PBXware and Jira Service Desk)
Communication
100 100%
0% 0
Help Desk
0 0%
100% 100
VoIP
100 100%
0% 0
Project Management
0 0%
100% 100

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Reviews

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Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.

What are some alternatives?

When comparing PBXware and Jira Service Desk, you can also consider the following products

3CX Phone System - 3CXPhone is a free VoIP phone available for Windows, iPhone or any Android based smart phone such...

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Asterisk - An open source telephony switching and private branch exchange service for Linux.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

FusionPBX - FusionPBX is an open source FreeSWITCH GUI.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.