Software Alternatives, Accelerators & Startups

PBXware VS ServiceNow

Compare PBXware VS ServiceNow and see what are their differences

PBXware logo PBXware

PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Bicom Systems’ softswitch is offered in the Business, Call Center and Multi-Tenant Editions each supporting specific features.

ServiceNow logo ServiceNow

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.
  • PBXware Landing page
    Landing page //
    2022-08-10

For the past 18 years, PBXware has been the go-to enterprise solution for many small and medium-sized organizations, as well as large businesses, ITSPs, governments, and call centers around the World.

Bicom Systems’ Softswitch is offered in the Business, Contact Center, and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability.

PBXware incorporates an easy-to-use Setup Wizard to assist you to have a functional PBX in minutes. The administration is performed through Web Interface or CLI. Some of the advanced features offered are auto-updates, system backup, provider templates, call recordings, and real-time call/agent monitoring. We also welcome and deliver custom development professionally and affordably.

Additionally, it helps branch offices communicate easily by VoIP or PSTN dramatically reducing telephone costs. Moreover, PBXware easily creates conference bridges between local or remote users, saving significant time and money.

Dashboard: You may get a quick summary of key PBXware data in the Dashboard area. It shows information on system and gloCOM licensing, hardware utilization, core service status, the number of total calls, answered calls, SIP registrations, etc.

Branding: Carefully crafted with resellers in mind. It contains all the software and technical documentation with your brand name, logo, and company colors.

  • ServiceNow Landing page
    Landing page //
    2022-07-12

PBXware features and specs

  • Call Recording: Yes
  • Call Center: Yes
  • Queue Management: Yes
  • Call Monitoring: Yes
  • Call Routing: Yes
  • Manual Dialer: Yes
  • Mobile Access: Yes
  • IVR / Voice Recognition: Yes
  • Call Parking: Yes
  • Ring Groups: Yes
  • SIP Trunking: Yes
  • Inbound Call Center: Yes
  • Outbound Call Center: Yes
  • Web Conferencing: Yes
  • Chat / Messaging: Yes

ServiceNow features and specs

No features have been listed yet.

PBXware videos

What's New: PBXware 7

More videos:

  • Demo - What's New: PBXware 6.6

ServiceNow videos

User Experience | What is ServiceNow and How Can It Help Me Do My Job?

More videos:

  • Review - ServiceNow Product Review
  • Tutorial - ServiceNow Application Review - How to Disable All Mandatory Form Fields Simultaneously in Madrid

Category Popularity

0-100% (relative to PBXware and ServiceNow)
Communication
100 100%
0% 0
Help Desk
0 0%
100% 100
VoIP
100 100%
0% 0
Project Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare PBXware and ServiceNow

PBXware Reviews

We have no reviews of PBXware yet.
Be the first one to post

ServiceNow Reviews

13 tools to use for DevSecOps automation
💰 ServiceNow is a cloud computing platform to help companies manage digital workflows for their operations. The ServiceNow node allows you to manage, among others, incidents, business services, and user roles.
Source: n8n.io
The Best Asset Management Software of 2017
Bottom Line: ServiceNow asset management is usable from a features perspective, but is burdened by a complex user interface that's mostly the result of it being part of a much larger business application framework.
Source: au.pcmag.com

Social recommendations and mentions

Based on our record, ServiceNow seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

PBXware mentions (0)

We have not tracked any mentions of PBXware yet. Tracking of PBXware recommendations started around Mar 2021.

ServiceNow mentions (2)

  • Case creation via email
    The instance email address is tied to the instance name. Rename the instance and the email address also changes. You cannot change the email address otherwise. However, as mentioned, you can have a custom email address [something@yourdomain.com](mailto:something@yourdomain.com) forward to the instance email address. From a user perspective, they wouldn't be using a servicenow.com email address and you have to... Source: over 1 year ago
  • Is there a payment service that can be used in the Caribbean?
    Wrong sub, friend. This is for the product servicenow. Source: over 2 years ago

What are some alternatives?

When comparing PBXware and ServiceNow, you can also consider the following products

3CX Phone System - 3CXPhone is a free VoIP phone available for Windows, iPhone or any Android based smart phone such...

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Asterisk - An open source telephony switching and private branch exchange service for Linux.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

FusionPBX - FusionPBX is an open source FreeSWITCH GUI.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.