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Phaseware Self Service Center VS Simplify360

Compare Phaseware Self Service Center VS Simplify360 and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Phaseware Self Service Center logo Phaseware Self Service Center

Self Service center allows incident submission, access to knowledgebase, FAQs, and crowdsourcing through forums and communities.

Simplify360 logo Simplify360

An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.
  • Phaseware Self Service Center Landing page
    Landing page //
    2023-09-19
  • Simplify360 Landing page
    Landing page //
    2023-09-06

Simplify360 is an omnichannel AI-based customer service software that helps you support customers through traditional channels like Email as well as social media channels like Facebook,Twitter, Instagram.

Simplify360 can help you automate live chats with AI based chatbots actoss instant messengers including WhatsAPP, Facebook & Instagram Messenger, Viber, Line etc.

It can also help you manage reviews across e-commerce (Flipkart, Amazaon etc.) , locations (Google, Facebook, Zomato, Yelp, etc.) and App Stores.

Simplify360 comes with best in class analytics and social media listening capabilities.

Phaseware Self Service Center videos

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Simplify360 videos

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Introduction Simplify360 : The Best Social Customer Service Platform

More videos:

  • Review - Social Media Monitoring using Simplify360
  • Review - Simplify360 for Engaging and Publishing on Social Media

Category Popularity

0-100% (relative to Phaseware Self Service Center and Simplify360)

Phaseware Self Service Center

Simplify360

Customer Support
29 29%
Customer Support
71% 71
Help Desk
100 100%
Help Desk
0% 0
Tool
0 0%
Tool
100% 100
Web Portals
100 100%
Web Portals
0% 0

User comments

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What are some alternatives?

When comparing Phaseware Self Service Center and Simplify360, you can also consider the following products

Apervita - Apervita is a self-service platform that allows health enterprises and professionals to author evidence-based insight and connect it to practice, anywhere.

Gladly - Gladly develops a communication interface that allows agents and customers to converse across voice, email, SMS, and social media.

iService - iService is an integrated solution for managing all customer interactions with complete web-based interface, routes and automatically responds to customer email, provides a simple but powerful knowledge base, and includes a complete contact manageme…

Cognigy.AI - Conversational AI across the organization - service, operations, marketing, sales and HR.

AnswerDash - AnswerDash self-service contextual help cuts support tickets and increase​ customer satisfaction.

Alphachat.ai - AlphaChat is a no code platform for automating customer service chat with Natural Language Understanding Conversational AI.

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