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Pingdom VS HelpScout

Compare Pingdom VS HelpScout and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Pingdom logo Pingdom

With website monitoring from Pingdom you will be the first to know when your website is down. No installation required. 30-day free trial.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Pingdom Landing page
    Landing page //
    2023-01-16
  • HelpScout Landing page
    Landing page //
    2023-07-14

Pingdom

Website
pingdom.com
Pricing URL
Official Pingdom Pricing
$ Details
paid Free Trial $164.45 / Annually (Starter)
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Edit details

Pingdom videos

+ Add

Pingdom Review (How To Monitor Your Website Uptime)

More videos:

  • Review - Web Page Speed Test Using Pingdom Tools | WP Learning Lab
  • Review - SolarWinds Pingdom Guided Tour

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Pingdom and HelpScout)

Pingdom

HelpScout

Website Monitoring
100 100%
Website Monitoring
0% 0
Customer Support
0 0%
Customer Support
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Pingdom and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pingdom and HelpScout

Pingdom Reviews

Top 48+ Best Website Monitoring Software
Pingdom – Website Monitoring Made Easy. With website monitoring from Pingdom you will be the first to know when your website is down. No installation required. 14-day free trial.
Source: cloudsmallbusinessservice.com
#10 Best Website Monitoring Tools [2022]
Pingdom is one of the best website uptime monitoring tools. Pingdom is a popular paid tool that offers transaction monitoring, uptime, page speed, and web layout change monitoring. It offers real-time alerts for any type of outage or change in the website using various alert mechanisms.
Source: todaystechworld.com
10 Best Services to Monitor Website Uptime
Much like Pingdom, it revolves in this niche for decades, providing users not only with tools to monitor website performance but also with a regularly updated knowledge base with great insights on server’s outages and performance and a range of helpful free tools like Website Ping Machine, Realtime Blacklist Check, DMARC Analyzer, etc.
Source: designmodo.com
10 Best Website Monitoring Services and Tools of 2022
Pingdom is one of the most popular website uptime monitoring tools specially designed to make the website super fast and credible to the end-users. With the help of this website uptime monitoring tool, you will get alerts before any website performance-related issue occurs. Besides, it tests and examines all the parts of a web page efficiently to examine the internal issues.
Source: www.hostingseekers.com
Best New Relic Alternatives for Application Performance Monitoring (Cloud & SaaS)
Pingdom Server Monitor, which was formerly Scout Server Monitoring App which was acquired by Pingdom, has superior performance to New Relic, in particular when comparing response times, as seen in comparisons below. Ping Server Monitor comes ahead of New Relic in almost every single Response Time test and benchmark, beating it by almost 20x in terms of overhead.
Source: www.ittsystems.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Pingdom should be more popular than HelpScout. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pingdom mentions (3)

  • Router vs. Modem - Random internet drops - how to determine culprit?
    So the way I troubleshoot which one is losing connection is by setting up 2 ping monitors with pingdom.com. Source: almost 3 years ago
  • Stumped by some odd results using Salesforce's /speedtest.jsp
    Basically, I'm getting results like these on average: https://imgur.com/X7RV1LH from running Salesforce's speedtest tool. It's a pretty new computer, brand new job for me (though I experienced this in an old job as well) so I don't have a great baseline. As you can see, everything is good except the download speeds. I've checked my speeds on fast.com and tested my google mesh wifi from directly within the Google... Source: almost 3 years ago
  • Sorrento Website has so much traffic its failing to load
    A lot of websites worldwide went down in the last hour. 30k websites according to pingdom.com the number has been slowly going back down. Source: almost 3 years ago

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Pingdom and HelpScout, you can also consider the following products

UptimeRobot - Free Website Uptime Monitoring

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

StatusCake - Website Uptime Monitoring & Alerts – Free Unlimited Downtime Monitoring

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Site24x7 - Site24x7 offers both free & paid website monitoring services. Monitor websites remotely and receive instant email/sms alerts if your website becomes unavailable. View uptime & performance graphs of your website monitors.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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