Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

Clixtell’s advanced tools for online advertising in the digital era have brought its global reputation as a constantly growing and improving company that strives to provide a safe & transparent advertising experience for all businesses and agencies. The company helps to optimize and protect PPC campaigns, track calls, increase sales & profit and improve customer retention. This is done also by offering clients attractive proposals that will assure them with full protection from click fraud along with the highest level of tracking and monitoring tools.