Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Processing seems to be a lot more popular than Freshdesk. While we know about 334 links to Processing, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
The Processing Foundation is thrilled to announce the open call for pr05 (pronounced “pros”), a new grant and mentorship initiative designed to support the professional growth of early to mid-career software developers through hands-on involvement in open-source projects. This is a unique opportunity to grow as a developer while making a tangible impact on software projects used by millions of creatives, artists,... - Source: dev.to / about 2 months ago
Reply I disagree. There are so many creative tools that are now online that you can access from your browser that were not envisioned in the original web. It is obviously true that not EVERY website is about creation (but to expect that seems unreasonable?), but even Wikipedia is a collaborative project. Examples include products from big vendors like Adobe's Photoshop, to smaller products like SketchUp, to more... - Source: Hacker News / 3 months ago
Would processing[0] be a good fit? It's designed to be easy to use and learn but powerful enough for professional use. Very quick to get cool stuff moving on a screen and the syntax is Java with a streamlined editing environment. [0] https://processing.org/. - Source: Hacker News / 4 months ago
Processing? https://processing.org/ Or do you specifically mean mathematical diagrams and a DSL specifically for that? - Source: Hacker News / 6 months ago
I would personally use the language Processing. It's the one I use the most. And it's relatively easy to start drawing text, squares, and do other kinds of things. (It's kind of like java, but without all the boilerplate code). Source: 7 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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