ProProfs Help Desk
Freshdesk
Zendesk
osTicket
HelpScout
UseResponse
Intercom
Front
Todoist
Trello
Asana
TickTick
Remember The Milk
Wrike
Basecamp
Workflowy
ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.
The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.
Features:
ProProfs Help Desk TodoistThe real-time collaboration feature in ProProfs Help Desk speeds up issue resolution by allowing team members to leave internal comments, share files, and communicate within the platform. The mobile app could use more features and a better user interface for easier ticket management on the go. Overall, ProProfs Help Desk excels in team collaboration and ticket resolution, seamlessly integrating with ProProfs' suite of products.
I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.
There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,
Based on our record, Todoist seems to be more popular. It has been mentiond 131 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I'm curious how this is better than (or even significantly different to) Todoist [1], a well-established cross platform application which also supports natural language task creation [2] and a keyboard-driven workflow [3]. [1]: https://todoist.com/. - Source: Hacker News / 3 months ago
Todoist is renowned for its simplicity and powerful task management features, making it one of the best shared to-do list apps for couples in 2024. Whether it's managing household tasks or planning a big event, Todoist helps couples stay organized and focused. - Source: dev.to / 4 months ago
Todoist.com — Collaborative and individual task management. The free plan has: 5 active projects, five users in the project, file uploading up to 5MB, three filters, and one week of activity history. - Source: dev.to / 5 months ago
The official Todoist website can be found at https://todoist.com, and information about OpenAI is available at https://openai.com. The names Todoist and OpenAI as well as related names, marks, emblems, and images are registered trademarks of their respective owners. Source: 7 months ago
Tired of juggling endless to-do lists and struggling to stay organized? Todoist streamlines your task management with its user-friendly interface, allowing you to effortlessly create, categorize, and prioritize your daily tasks. There are many to-do list apps out there, but Todoist is one of the best. Beyond personal efficiency, Todoist is also a great collaborative tool for teams, with shared tasks, real-time... - Source: dev.to / 10 months ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.
osTicket - osTicket is a widely-used open source support ticket system.
TickTick - TickTickis a cross-platform to-do list app & task manager helps you to get all things done and make life well organized.