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Redmine VS BMC Helix ITSM

Compare Redmine VS BMC Helix ITSM and see what are their differences

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Redmine logo Redmine

Flexible project management web application

BMC Helix ITSM logo BMC Helix ITSM

BMC Helix ITSM is a SaaS-based software that helps IT companies in providing effective service management solutions.
  • Redmine Landing page
    Landing page //
    2024-08-25
  • BMC Helix ITSM Landing page
    Landing page //
    2023-09-11

Redmine features and specs

  • Open Source
    Redmine is an open-source project management tool, meaning it's free to use and customize, providing flexibility and cost savings.
  • Cross-Platform
    Redmine is web-based and can be accessed from any platform with a web browser, including Windows, Mac, and Linux.
  • Plugin Support
    Redmine supports a wide range of plugins, allowing users to extend its functionality to meet their specific needs.
  • Multi-language Support
    Redmine is available in multiple languages, making it accessible to a global user base.
  • Customizable Workflows
    Redmine allows users to create and customize workflows, making it adaptable for different types of projects and industries.
  • Role-based Access Control
    Redmine offers robust role-based access control, enabling administrators to define specific permissions for different user roles.
  • Integrated Issue Tracking
    Redmine has a powerful issue tracking system, which can be integrated with other project management features like Gantt charts and calendars.
  • Time Tracking
    Redmine includes time tracking capabilities, enabling users to log time spent on tasks and generate detailed time reports.

Possible disadvantages of Redmine

  • Complex Setup
    Setting up Redmine can be complicated, as it requires configuring a web server, database, and other dependencies.
  • Outdated Interface
    The user interface of Redmine may seem outdated compared to more modern project management tools, which can affect user experience.
  • Performance Issues
    Large projects with many issues and users can lead to performance issues, including slower load times and server strain.
  • Limited Documentation
    While there is documentation available, it can be sparse and sometimes lacking in detail, making it difficult for new users to find help.
  • Learning Curve
    Redmine has a steep learning curve, and new users may require considerable time to become fully proficient with the tool.
  • Community Support
    While there is community support, it might not be as extensive or responsive as commercial project management solutions.
  • Limited Mobile Experience
    Redmine's user experience on mobile devices is limited, and there are no officially supported mobile apps.
  • Scalability Issues
    As projects scale, Redmine can face challenges in maintaining performance and usability, requiring additional optimization and management.

BMC Helix ITSM features and specs

  • Comprehensive Functionality
    BMC Helix ITSM provides a wide range of IT service management functionalities, including incident management, problem management, change management, and asset management, making it a comprehensive solution for diverse IT needs.
  • AI-Driven Automation
    The platform utilizes artificial intelligence to automate routine tasks and workflows, thereby improving efficiency and reducing the manual workload on IT teams.
  • Cloud-Based Flexibility
    As a cloud-based solution, BMC Helix ITSM offers scalability and accessibility, allowing organizations to deploy resources as needed and access tools from anywhere.
  • Customization and Integration
    The platform is highly customizable and integrates with various third-party applications, enabling organizations to tailor the solution to their specific requirements and improve interoperability.
  • User-Friendly Interface
    BMC Helix ITSM features an intuitive and modern user interface that enhances user experience and makes it easy for IT staff to navigate and perform tasks effectively.

Possible disadvantages of BMC Helix ITSM

  • Cost
    BMC Helix ITSM can be quite expensive, particularly for small and medium-sized businesses, due to its comprehensive features and scalability options.
  • Complexity in Setup
    The initial setup and configuration of the platform can be complex and time-consuming, requiring significant expertise and resources, which may be challenging for some organizations.
  • Learning Curve
    Due to its wide range of features and functionalities, there can be a steep learning curve for new users, potentially requiring extensive training and adaptation time.
  • Dependence on Internet Connectivity
    Being a cloud-based solution, BMC Helix ITSM is reliant on stable internet connectivity, which can be a drawback in areas with unreliable connections.

Redmine videos

+ Add

Redmine Tutorial

More videos:

  • Review - OpenProject vs Redmine - Comparison
  • Review - Redmine Review

BMC Helix ITSM videos

+ Add

Overview of BMC Helix ITSM Insights

More videos:

  • Review - What’s new in BMC Helix ITSM 20.08

Category Popularity

0-100% (relative to Redmine and BMC Helix ITSM)

Redmine

BMC Helix ITSM

Project Management
100 100%
Project Management
0% 0
Help Desk
0 0%
Help Desk
100% 100
Task Management
100 100%
Task Management
0% 0
Service Desk
0 0%
Service Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Redmine and BMC Helix ITSM

Redmine Reviews

50 Best Project Management Tools for 2019
Redmine is an open-source tool which works cross-platform along with multilanguage support. It gives registered users the ability to create and manage their own projects meaning once you have registered, you are allowed to create your own projects and get access to their features. Being a free downloadable software, it is definitely worth a try.
Source: www.proofhub.com
12 Best JIRA Alternatives in 2019
Redmine is another important JIRA open source alternative tool. The basic version of this tool is open-source, and it can work on any machine. It is one of the best jira competitors that supports Ruby, and could take more time for installation, but once installed it runs smoothly.
Source: www.guru99.com
29 Best Alternatives to Dapulse (Now Monday.com)
Redmine is a must-have tool for every project manager. As a project manager, you can use Redmine to keep every employee on track and give their peak performance, every time. Pricing: FREE TRIAL – Available FREE – Free
Source: www.proofhub.com

BMC Helix ITSM Reviews

We have no reviews of BMC Helix ITSM yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Redmine seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Redmine mentions (7)

  • Projectmanagement
    I’m using redmine. It comes with a learning curve, but has almost endless possibilities. Source: over 1 year ago
  • Basic ticketing system recommendations?
    Redmine. Its free and has nice features like LDAP authentication, import emails as tickets, etc. Source: about 2 years ago
  • MS Office 365 and Project Management
    Planner could work and integrate well with the O365 suite. We use Redmine. It’s low cost/free and is great for small or medium size projects. Source: almost 3 years ago
  • Professional Software Development at Zero Cost
    Redmine - Free, Open Source, Self-hosted. Provides issue management, source control integration, wiki, forums etc. - Source: dev.to / almost 3 years ago
  • Atlassian products have been down for 4 days
    No love for Redmine ? https://redmine.org * Ticket tracker. - Source: Hacker News / about 3 years ago
View more

BMC Helix ITSM mentions (0)

We have not tracked any mentions of BMC Helix ITSM yet. Tracking of BMC Helix ITSM recommendations started around Mar 2021.

What are some alternatives?

When comparing Redmine and BMC Helix ITSM, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Basecamp - A simple and elegant project management system.

ManageEngine ServiceDesk Plus - Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

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