Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, ResistBot seems to be a lot more popular than Freshdesk. While we know about 162 links to ResistBot, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Contact your representative and two senators using Resistbot, Democracy.io, or manually. And ask other people to do so as well. Sure, it’s minuscule, but that’s the main tool we’ve got afaik. Source: 7 months ago
I discovered Resistbot a few years ago and have since contacted government representatives hundreds of times - it makes the process so easy. I do it through Facebook messenger. There's also a "trending" feature where I can see the hot topics of the day in between major events like the issue 2 votes. Source: 7 months ago
You can also use something like https://resist.bot to send messages to both at the same time. Source: 7 months ago
There are 43 comments so far. I was expecting thousands of comments. Comments can be with your name, company name, or anonymous. There's no required info you need to give other than the comment, no account required. Submitting a comment takes 'time to write comment + 5 seconds' - it was very easy. The comments have been open for 58 days, and they close in 20 days. Side note: Which of our reps should we call about... - Source: Hacker News / 8 months ago
Find and contact your local Reps (Tools for templates, scripts, contact info here) – (Alt, https://resist.bot/). Source: 10 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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