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Ruby on Rails VS HelpScout

Compare Ruby on Rails VS HelpScout and see what are their differences

Zoho Desk
Industry's first context-aware Helpdesk Software featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Ruby on Rails logo Ruby on Rails

Ruby on Rails is an open source full-stack web application framework for the Ruby programming...

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Ruby on Rails Landing page
    Landing page //
    2023-10-23

We recommend LibHunt Ruby for discovery and comparisons of trending Ruby projects. Also, to find more open-source ruby alternatives, you can check out libhunt.com/r/rails

  • HelpScout Landing page
    Landing page //
    2023-07-14

Ruby on Rails videos

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Ruby On Rails Biggest Waste Of Time In 2020 | Ruby on Rails Dead

More videos:

  • Tutorial - Ruby on Rails Tutorial | Build a Book Review App - Part 1

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Ruby on Rails and HelpScout)

Ruby on Rails

HelpScout

Developer Tools
100 100%
Developer Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Web Frameworks
100 100%
Web Frameworks
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Ruby on Rails and HelpScout

Ruby on Rails Reviews

  1. The most productive web framework

    Yes, there are other more trending frameworks; however, nothing reaches the productivity of Rails. It's simply unbeatable if you have a small team.

    For example both SaaSHub and LibHunt were built on Rails.

    🏁 Competitors: Django, Laravel
Top 9 best Frameworks for web development
The best frameworks for web development include React, Angular, Vue.js, Django, Spring, Laravel, Ruby on Rails, Flask and Express.js. Each of these frameworks has its own advantages and distinctive features, so it is important to choose the framework that best suits the needs of your project.
Source: www.kiwop.com
Top 5 Laravel Alternatives
In terms of documentation, guidelines, and libraries, Ruby on Rails is the superior framework for smaller applications. Since it entered the online scene before Laravel, its community is larger and more well-liked among programmers. When compared to other Laravel alternatives, Ruby’s code is much simpler to understand and write.
Source: www.etatvasoft.com
Top 10 Phoenix Framework Alternatives
While modern frameworks try to minimize the tradeoffs to a limited extent, none of them has come closer to the implementation of the Phoenix Framework, which offers Ruby on Rails levels of productivity while being one of the fastest frameworks available in the market.
Source: blog.back4app.com
10 Ruby on Rails Alternatives For Web Development in 2022
Once a prolific web development technology, in 2021, both Ruby and Ruby on Rails are considered dying technologies. The data speaks for itself. In October 2021, Ruby lost 3 ranks in the Tiobe Index compared to October 2020 and became the 16th most searched programming language. The same decline in Ruby on Rails popularity is demonstrated by Google Trends. The language...
Source: www.ideamotive.co
Get Over Ruby on Rails — 3 Alternative Web Frameworks Worth Checking Out
Disclaimer: I started working on this article before the big controversy about Basecamp happened. I don’t want to make any point about this in the article. Regardless of what DHH and others are saying on different topics, Ruby on Rails is still a great piece of software and will continue to be. But there are some great alternatives as well that I would like to highlight.
Source: betterprogramming.pub

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Ruby on Rails seems to be a lot more popular than HelpScout. While we know about 126 links to Ruby on Rails, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Ruby on Rails mentions (126)

  • Laravel 11.x Sanctum SPA authentication with Postman!
    For those who are unfamiliar with Laravel, it is a very popular monolithic PHP web framework similar to others like Ruby on Rails. It is known for its ease of use, rapid development and making PHP development far more enjoyable haha! - Source: dev.to / 19 days ago
  • How Our Expertise Helped Curb Real Estate Communication Chaos
    On the back end, we worked to migrate data from Spark (a data processing engine) to a custom, in-house RETS (real estate transaction standard) aggregator, which helped dramatically grow the customer base. We also moved Agent Inbox to a hybrid solution using React.js and Ruby on Rails, replacing their single-page-application solution with server-side rendering to improve project stability and speed. (This move came... - Source: dev.to / 27 days ago
  • React + Ruby on Rails without any gems
    How to start using React components written in TypeScript using Ruby on Rails as a server with only built-in Rails features? There are a couple of ways we can achieve it with. - Source: dev.to / 27 days ago
  • How We Helped an Existing Product Debug, Grow, and Gain More (Satisfied) Customers
    We rewrote and redesigned the entire user interface, contending with a very tight timeline, and we upgraded the existing code within Ruby on Rails, including all dependencies that were previously unsupported and thus creating security risks for the product. - Source: dev.to / 27 days ago
  • Why We Don't have a Laravel for JavaScript… Yet
    And if you’re not familiar with tools like Laravel and Ruby-on-Rails, they are opinionated full-stack frameworks (for PHP and Ruby) with lots of built-in features that follow established conventions so that developers can write less boilerplate and more business logic, while getting the industry best practices baked into their app. - Source: dev.to / about 1 month ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Ruby on Rails and HelpScout, you can also consider the following products

Django - The Web framework for perfectionists with deadlines

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Laravel - A PHP Framework For Web Artisans

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ASP.NET - ASP.NET is a free web framework for building great Web sites and Web applications using HTML, CSS and JavaScript.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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