Software Alternatives, Accelerators & Startups

SaaSHub VS LiveAgent

Compare SaaSHub VS LiveAgent and see what are their differences

SaaSHub logo SaaSHub

Find and promote software that will help you grow your business or to be more productive.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • SaaSHub Landing page
    Landing page //
    2023-07-11
  • SaaSHub Product Page
    Product Page //
    2023-12-03

SaaSHub is an independent software marketplace. Our goal is to be objective, simple and your first stop when researching for a new service to help you grow your business. We will help you find alternatives and reviews of the services you already use.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

SaaSHub features and specs

  • Clean UI: Yes

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

SaaSHub videos

No SaaSHub videos yet. You could help us improve this page by suggesting one.

Add video

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to SaaSHub and LiveAgent)
Software Marketplace
100 100%
0% 0
Customer Support
0 0%
100% 100
Software Recommendations
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing SaaSHub and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using SaaSHub and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SaaSHub and LiveAgent

SaaSHub Reviews

  1. Best SaaS Directory

    SaaSHub is, in my opinion, the best directory there is for software products. The listings are detailed and the community engagement options are a major plus point.

    ๐Ÿ Competitors: G2 Crowd, Capterra, GetApp, Software Advice, Product Hunt
    ๐Ÿ‘ Pros:    Feature rich|Usability|Awesome community
  2. Very good

    Very good alternative to alternativeto ;)

    ๐Ÿ Competitors: Product Hunt
  3. The Ultimate Time-Saving Resource for SaaS Comparisons and Selection

    Saashub is an invaluable resource for comparing and evaluating various SaaS solutions. Its user-friendly interface and comprehensive comparisons make it easy to identify the best option for your specific needs. Saashub has saved me both time and effort by streamlining the decision-making process, and I highly recommend it for anyone seeking the ideal software solution.

    ๐Ÿ Competitors: AlternativeTo

77,686 approved products
Last week I added a new dynamic data point to the homepage of SaaSHub - the number of all approved products. As of now, there are a total of 77,686 approved products. It may not seem much, but it's just 5,000 behind one of my top competitors - AlternativeTo. Of course, the number of listed products isn't paramount. What is most important is the quality of the suggested...
Released the first paid option - IndieHackers
If I have to compare this option with the paid one of BetaList ($700 / week => 250 estimated clicks ), I'd say that SaaSHub will bring the same amount of users but much more targeted. On the whole, it is an excellent marketing option for products with a user lifetime value of $100 or more.
Capterra and G2 Crowd's value proposition - is it just leads?
The product I'm building, SaaSHub, is in the same space. However, I'd like to avoid selling CPC. I've been considering 3 options as of now.
Is it worth your time posting your SaaS to the free directories/review sites like Capterra, etc.?
I like SaaSHub. I was checking out the top-backlinks of some of my competition and discovered that SaasHub drives traffic. Great to know it's created by a fellow indie.
Postgres Trigram indexes VS Algolia
One of the top competitors of SaaSHub - alternativeto.net is using Algolia for their search autocomplete. I'd suggest testing their search and SaaSHub's. You won't find many differences in the UX or speed.
Source: dev.to

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, SaaSHub seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SaaSHub mentions (3)

  • Someone is proxy-mirroring my website, can I do anything?
    A full-opaque box that states "You are visiting an illegally copied version of this site. Please go to 'saashub.com' for the correct version of the site." or similar. As an image, so it isn't modified by any scripting (at least initially). Removed by javascript on the legitimate page only. Source: over 1 year ago
  • Someone is proxy-mirroring my website, can I do anything?
    Write a If-Statement "If the location is not saashub.com then fade to a clown picture". saashub.com is not in the javascript by plain it will be "constructed" by e.g. Casesar ciffre. Good luck by finding the replacement. Source: over 1 year ago
  • SaaSHub - a software marketplace where users find product alternatives and software vendors showcase their products
    SaaSHub is an independent software marketplace. Its goal is to be objective, simple and your first stop when researching for a new service or product. SaaSHub helps end users finding product alternatives and allows software venders to showcase and promote their tech. Source: over 3 years ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing SaaSHub and LiveAgent, you can also consider the following products

AlternativeTo - AlternativeTo lets you find apps and software for Windows, Mac, Linux, iPhone, iPad, Android, Android Tablets, Web Apps, Online, Windows Tablets and more by recommending alternatives to apps you already know.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Product Hunt - A website that lets users share and discover new products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Capterra - Capterra helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of the top business software products available, you're sure to find what you need at Capterra.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.