Shorter Loop
ProdPad
Aha
Asana
ProductPlan
productboard
Loach
Freshdesk
Zendesk
Intercom
LiveAgent
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
Shorter Loop is an intuitive all-in-one product management platform that confidently helps businesses of all sizes streamline their product management activities while keeping customers' expectations in mind. Equipped with various frameworks, models, and techniques, modern businesses and teams across the globe can create product visions, personas, create assumptions/hypotheses, and test them through experiments with target audiences/personas to validate them further by mapping their needs, goals, and wants. Gathering customer feedback early in the process, i.e., at the discovery stage, and iterating and fine-tuning the ideas based on that, enables product managers, product teams, business owners, marketers, startup founders, and AI-driven SaaS-based software product organizations to achieve product-market fit and ties back to business and revenue goals, ensuring that the product does not fail among customers.
Shorter Loop empowers businesses to discover customers' pain points better and build products that solve them in real time. With Shorter Loop, users can develop products that their customers actually want, validate hypotheses, collect evidence, and confidently share them with the entire team. Teams can create a backlog of features, prioritize them based on a clear strategy, and make strategies aligned with business goals and proven insights.
Shorter Loop ensures that businesses launch products on time and within budget while helping users solve problems regarding their products that are appreciated by customers. The platform also enables product managers from start-ups, SMBs, and enterprises to create a complete picture of their products and improve the quality of their services with confidence.
Shorter Loop FreshdeskShorter Loop makes teamwork easier. It helps us manage our tasks smoothly. We can share notes, comments easily while working on a project. Whether we're brainstorming ideas or using templates, Shorter Loop helps us create, divide, and assign tasks quickly. It also helps us use our resources effectively, so we can get more done. Shorter Loop is like a toolbox for managing projects and products. It helps us plan our projects and connect them to our business goals. We can get feedback from customers, partners, and others to make better decisions. With Shorter Loop, we can see how our product is growing. It gives us a dashboard where we can see all our product information in one place, making it easier to manage everything.
Without a doubt, it's clear that this platform is among the best in the field of product management. As someone leading the product efforts, I've witnessed its remarkable ability to revolutionize our work processes. It serves as an outstanding tool for product discovery, ensuring that we consistently begin with a well-defined and suitable product vision.
Shorter Loop provides a comprehensive view that enhances your ability to plan and make informed decisions, allowing you to complete tasks on time. In summary, it's a perfect solution for project management.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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