Software Alternatives, Accelerators & Startups

Shorter Loop VS LiveAgent

Compare Shorter Loop VS LiveAgent and see what are their differences

Shorter Loop logo Shorter Loop

Discover hidden customer needs, streamline your strategic planning, and elevate your execution, all in one place with Shorter Loop's product management platform

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Shorter Loop Landing page
    Landing page //
    2023-10-15

Shorter Loop is an intuitive all-in-one product management platform that confidently helps businesses of all sizes streamline their product management activities while keeping customers' expectations in mind. Equipped with various frameworks, models, and techniques, modern businesses and teams across the globe can create product visions, personas, create assumptions/hypotheses, and test them through experiments with target audiences/personas to validate them further by mapping their needs, goals, and wants. Gathering customer feedback early in the process, i.e., at the discovery stage, and iterating and fine-tuning the ideas based on that, enables product managers, product teams, business owners, marketers, startup founders, and AI-driven SaaS-based software product organizations to achieve product-market fit and ties back to business and revenue goals, ensuring that the product does not fail among customers.

Shorter Loop empowers businesses to discover customers' pain points better and build products that solve them in real time. With Shorter Loop, users can develop products that their customers actually want, validate hypotheses, collect evidence, and confidently share them with the entire team. Teams can create a backlog of features, prioritize them based on a clear strategy, and make strategies aligned with business goals and proven insights.

Shorter Loop ensures that businesses launch products on time and within budget while helping users solve problems regarding their products that are appreciated by customers. The platform also enables product managers from start-ups, SMBs, and enterprises to create a complete picture of their products and improve the quality of their services with confidence.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Shorter Loop features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Shorter Loop videos

How to Create a Product Vision

More videos:

  • Tutorial - How to Create a Business Model
  • Tutorial - How to Build the Value Proposition
  • Tutorial - How to Create a Persona

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Shorter Loop and LiveAgent)
Project Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Business Productivity
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Shorter Loop and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Shorter Loop and LiveAgent

Shorter Loop Reviews

  1. Shorter Loop streamlines our workflow, making collaboration seamless and efficient.

    Shorter Loop makes teamwork easier. It helps us manage our tasks smoothly. We can share notes, comments easily while working on a project. Whether we're brainstorming ideas or using templates, Shorter Loop helps us create, divide, and assign tasks quickly. It also helps us use our resources effectively, so we can get more done. Shorter Loop is like a toolbox for managing projects and products. It helps us plan our projects and connect them to our business goals. We can get feedback from customers, partners, and others to make better decisions. With Shorter Loop, we can see how our product is growing. It gives us a dashboard where we can see all our product information in one place, making it easier to manage everything.

  2. Game Changer For Technical Product Managers

    Without a doubt, it's clear that this platform is among the best in the field of product management. As someone leading the product efforts, I've witnessed its remarkable ability to revolutionize our work processes. It serves as an outstanding tool for product discovery, ensuring that we consistently begin with a well-defined and suitable product vision.

    ๐Ÿ Competitors: ProductPlan
  3. All-in-one tool

    Shorter Loop provides a comprehensive view that enhances your ability to plan and make informed decisions, allowing you to complete tasks on time. In summary, it's a perfect solution for project management.

    ๐Ÿ Competitors: ProductPlan, productboard, Aha

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing Shorter Loop and LiveAgent, you can also consider the following products

ProdPad - ProdPad helps your team gather ideas, surface the best ones and turn them into product specs, and then put it all on a product roadmap.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Aha - Aha! is the new way to create visual product roadmaps. Web-based product management tools and roadmapping software for agile product managers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.