Signal
Telegram
Element.io
WhatsApp
Skype
Tox
Slack
Discord
ProProfs Help Desk
Freshdesk
Zendesk
osTicket
HelpScout
UseResponse
Intercom
Front
ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.
The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.
Features:
Signal ProProfs Help DeskThe real-time collaboration feature in ProProfs Help Desk speeds up issue resolution by allowing team members to leave internal comments, share files, and communicate within the platform. The mobile app could use more features and a better user interface for easier ticket management on the go. Overall, ProProfs Help Desk excels in team collaboration and ticket resolution, seamlessly integrating with ProProfs' suite of products.
I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.
There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,
Based on our record, Signal seems to be more popular. It has been mentiond 180 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Just so you know: https://grapheneos.org/ and https://signal.org/ do exist! - Source: Hacker News / 4 months ago
Signal works the same but without the user tracking from Meta/Facebook. Many people use it as well but I'm surprised that a majority sticks to WhatsApp. Source: 7 months ago
A question I often get is "Well are my text messages safe" The short answer is... Maybe? Depends on what type of phone you use, your carrier, and a bunch of other factors. One way to avoid this is to use an end-to-end encrypted text service like Signal if that is a concern of yours. VERY IMPORTANT NOTES: Telegram and WhatsApp are not secure. The way to think of this security is that if is retained by a server... Source: 7 months ago
The linked page is on signalusers.org, but Signal's regular home site is https://signal.org/. I'm looking all over signal.org for some link from there to signalusers.org, as that would make me more relaxed about the authenticity of the latter -- i.e., that it really is run by the same people who run signal.org. Yes, maybe I'm being paranoid. But we're talking about an app whose whole purpose is secure... - Source: Hacker News / 8 months ago
WhatsApp and Signal: Of course I’m going to conclude with the point to point encrypted communication apps Signal and WhatsApp. Most of our clients around the world communicate in these apps more than they make phone calls or send emails. Set up an account in each app and start leveraging the text, photo, phone and video features to have easy and fast conversations with your global contacts. See https://signal.org... Source: about 1 year ago
Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Element.io - Secure messaging app with strong end-to-end encryption, advanced group chat privacy settings, secure video calls for teams, encrypted communication using Matrix open network. Riot.im is now Element.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
WhatsApp - WhatsApp Messenger: More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.
osTicket - osTicket is a widely-used open source support ticket system.