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SolarWinds Service Desk VS ContinuSys

Compare SolarWinds Service Desk VS ContinuSys and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
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  3. » Reviews
  4. » Alternatives

SolarWinds Service Desk logo SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

ContinuSys logo ContinuSys

ContinuSys Integrated Business Management System (IBMS) is a suite of cloud-based integrated apps that help manage all parts of your business efficiently.
  • SolarWinds Service Desk Landing page
    Landing page //
    2023-05-16
  • ContinuSys Landing page
    Landing page //
    2021-12-08

ContinuSys IBMS is a collection of web and mobile apps that manage the interdependent parts of your business. It’s a single system or a “business suite” that allows the business apps to share the same database. These integrated apps transform data into structured information that serves as a “single source of truth” for all your departments.

This enables your teams to make data-driven decisions confidently. Moreover, since an IBMS keeps all your business processes closely intertwined, it also becomes easier to monitor and control each process as and when needed.

SolarWinds Service Desk features and specs

  • User-Friendly Interface
    The SolarWinds Service Desk offers a clean and intuitive interface that makes it easy for both technicians and end-users to navigate and utilize. The dashboard provides clear visualizations of ticket statuses, department performance, and service requests.
  • Comprehensive Ticketing System
    The platform's ticketing system is robust and allows for easy classification, prioritization, and automation of service requests. It supports various ticket types and integrates seamlessly with email to streamline issue tracking.
  • Customization Options
    SolarWinds Service Desk allows extensive customization to adapt the platform to the specific needs of different organizations. Users can define their workflows, custom fields, and business rules to suit their unique processes.
  • Automated Workflows
    The service desk includes automation features that enhance efficiency by automatically routing tickets, sending notifications, and performing routine tasks without manual intervention.
  • Integration Capabilities
    SolarWinds Service Desk integrates with a variety of other systems, such as Active Directory, Slack, and Google Workspace, among others, enhancing its interoperability within an IT ecosystem.

Possible disadvantages of SolarWinds Service Desk

  • Cost
    For small to mid-sized businesses, the cost of SolarWinds Service Desk can be relatively high compared to some other service desk solutions available in the market.
  • Complex Setup
    The initial setup and configuration can be complex and time-consuming, often requiring dedicated IT resources to fully implement and customize the system according to organizational needs.
  • Learning Curve
    Despite its user-friendly interface, the service desk has a steep learning curve for some of its more advanced features and customizations, which can necessitate additional training for staff.
  • Occasional Performance Issues
    Some users have reported occasional performance issues, such as slow loading times and lag, particularly during peak usage periods or when managing a large volume of tickets.
  • Limited Mobile Functionality
    While there is a mobile version of SolarWinds Service Desk, it lacks some of the advanced functionalities available in the desktop version, which can hinder productivity for users who primarily rely on mobile devices.

ContinuSys features and specs

  • All-in-one Accounting Software
    Online bookkeeping, expense tracking, customised invoices, reports, vendor management
  • Business Continuity Management System
    Disaster recovery planning, business continuity planning, business impact analysis
  • HR Software
    Employee onboarding, applicant tracking, leave management, company management
  • Survey Software
    Survey creation, tracking, share survey, feedback collection, automatic survey analysis
  • Enterprise File Sharing
    Enterprise file storage and collaboration, flexible infrastructure, unparalleled security and encryption, support for large files
  • Asset Auditing Tool
    Data capture, asset tracking, user-friendly checklist, real-time reporting, robust analytics
  • Financial Management
    Customer management, banking, vendor management, accounting, reports

SolarWinds Service Desk videos

+ Add

SolarWinds Service Desk Overview

More videos:

  • Review - Why Choose Samanage IT Service Management Software?
  • Review - Putting ITIL 4 Into Practice With SolarWinds Service Desk – SolarWinds Lab Episode #87
  • Review - What's the Best Part of the Samanage Service Desk Software Experience?

ContinuSys videos

+ Add

ContinuSys - Free Integrated Business Management Software (IBMS) - Overview

Category Popularity

0-100% (relative to SolarWinds Service Desk and ContinuSys)

SolarWinds Service Desk

ContinuSys

Help Desk
100 100%
Help Desk
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Integrated Business Management System
0 0%
Integrated Business Management System
100% 100
Service Desk
100 100%
Service Desk
0% 0
Business Management
0 0%
Business Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds Service Desk and ContinuSys

SolarWinds Service Desk Reviews

Top 7 Alternatives To Snipe-IT (ITAM Tool)
SolarWinds ITAM solutions provide automated asset discovery, inventory tracking, software license management, and usage monitoring features. This allows IT Admin to gain greater visibility into their IT assets, optimize asset utilization, and improve compliance with licensing agreements and other regulations.
Source: www.zluri.com
11 NetBox Alternatives
SolarWinds Service Desk is an online service that provides IT solutions to remove barriers to support employee services. By using this application, you can easily improve your service desk and receive solutions on asset management, you can do all this by integrating with several cloud applications. First-time users of this service are surprised to see its simple and...
Source: www.justalternativeto.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Samanage is actually an IT service desk and asset management software with powerful helpdesk tools. This fact immediately separates it from Samanage alternatives. Larger companies are using this software as an integrated service desk management for customers and employees alike.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Samanage is the only help desk software option on this list that’s ITIL-ready and has IT asset management capabilities. It’s also 19th on our list of the most popular help desk software products. With a self-service portal, mobile access, and advanced reporting, there’s not much you’d need that Samanage can’t offer.
Source: blog.capterra.com

ContinuSys Reviews

We have no reviews of ContinuSys yet.
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What are some alternatives?

When comparing SolarWinds Service Desk and ContinuSys, you can also consider the following products

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Zoho One - Zoho is an all-in-one online office suite.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Oracle NetSuite - NetSuite is the leading integrated cloud business software suite, including business accounting, ERP, CRM and ecommerce software.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Noggin - Emergency Management

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