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Jira Service Desk VS ContinuSys

Compare Jira Service Desk VS ContinuSys and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

ContinuSys logo ContinuSys

ContinuSys Integrated Business Management System (IBMS) is a suite of cloud-based integrated apps that help manage all parts of your business efficiently.
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • ContinuSys Landing page
    Landing page //
    2021-12-08

ContinuSys IBMS is a collection of web and mobile apps that manage the interdependent parts of your business. It’s a single system or a “business suite” that allows the business apps to share the same database. These integrated apps transform data into structured information that serves as a “single source of truth” for all your departments.

This enables your teams to make data-driven decisions confidently. Moreover, since an IBMS keeps all your business processes closely intertwined, it also becomes easier to monitor and control each process as and when needed.

Jira Service Desk features and specs

  • User-Friendly Interface
    Jira Service Desk offers an intuitive and easy-to-navigate interface that makes it simple for users to manage and respond to service requests efficiently.
  • Integration Capabilities
    Seamlessly integrates with other Atlassian products like Jira Software and Confluence, as well as various third-party applications, enhancing its functionality and versatility.
  • Customizability
    Highly customizable workflows, forms, and fields allow organizations to tailor the service desk to their specific needs and processes.
  • Automation
    Advanced automation features help streamline repetitive tasks, optimizing the efficiency of service desk operations.
  • Scalability
    Suitable for organizations of all sizes, from small teams to large enterprises, making it flexible to scale as the organization grows.
  • ITIL Compatibility
    Adheres to ITIL best practices, offering modules for incident, problem, change, and service request management to support comprehensive IT service management.

Possible disadvantages of Jira Service Desk

  • Pricing
    Can be costly, especially for smaller organizations or those on a tight budget, due to its subscription-based pricing model.
  • Learning Curve
    Despite a user-friendly interface, the extensive feature set can be overwhelming for new users, requiring time and training to fully leverage its capabilities.
  • Performance Issues
    Users have reported occasional performance issues, particularly with large datasets or complex workflows, which can impact productivity.
  • Customization Complexity
    While highly customizable, advanced customizations may require technical expertise, potentially necessitating additional resources or developer support.
  • Limited Reporting
    Built-in reporting features may not meet the needs of all users, necessitating the use of additional tools or plugins for more advanced analytics.
  • Integration Complexity
    While integration capabilities are extensive, setting up and managing integrations, particularly with non-Atlassian tools, can be complex and time-consuming.

ContinuSys features and specs

  • All-in-one Accounting Software
    Online bookkeeping, expense tracking, customised invoices, reports, vendor management
  • Business Continuity Management System
    Disaster recovery planning, business continuity planning, business impact analysis
  • HR Software
    Employee onboarding, applicant tracking, leave management, company management
  • Survey Software
    Survey creation, tracking, share survey, feedback collection, automatic survey analysis
  • Enterprise File Sharing
    Enterprise file storage and collaboration, flexible infrastructure, unparalleled security and encryption, support for large files
  • Asset Auditing Tool
    Data capture, asset tracking, user-friendly checklist, real-time reporting, robust analytics
  • Financial Management
    Customer management, banking, vendor management, accounting, reports

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

ContinuSys videos

+ Add

ContinuSys - Free Integrated Business Management Software (IBMS) - Overview

Category Popularity

0-100% (relative to Jira Service Desk and ContinuSys)

Jira Service Desk

ContinuSys

Help Desk
100 100%
Help Desk
0% 0
Integrated Business Management System
0 0%
Integrated Business Management System
100% 100
Customer Support
100 100%
Customer Support
0% 0
Business Management
0 0%
Business Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and ContinuSys

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

ContinuSys Reviews

We have no reviews of ContinuSys yet.
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What are some alternatives?

When comparing Jira Service Desk and ContinuSys, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Zoho One - Zoho is an all-in-one online office suite.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Oracle NetSuite - NetSuite is the leading integrated cloud business software suite, including business accounting, ERP, CRM and ecommerce software.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Noggin - Emergency Management

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