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Staples.com VS HelpScout

Compare Staples.com VS HelpScout and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
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  2. » Reviews
  3. » Alternatives

Staples.com logo Staples.com

Staples.com is an online platform for businesses of all sizes to shop for essentials such as printers, ink, computers, office furniture, printing services, promotional products, and more.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Staples.com Landing page
    Landing page //
    2023-08-25
  • HelpScout Landing page
    Landing page //
    2023-07-14

Staples.com

Website
staples.com
Pricing URL
-
$ Details
-
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Edit details

Category Popularity

0-100% (relative to Staples.com and HelpScout)

Staples.com

HelpScout

Shopping
100 100%
Shopping
0% 0
Customer Support
0 0%
Customer Support
100% 100
eCommerce
100 100%
eCommerce
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Staples.com and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Staples.com and HelpScout

Staples.com Reviews

We have no reviews of Staples.com yet.
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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Staples.com should be more popular than HelpScout. It has been mentiond 16 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Staples.com mentions (16)

  • Ex employee gripe
    So I take action. At the bottom of https://staples.com where there's a "Feedback" button, IT GOES NOWHERE!!! Hover over the button. No link, tried a different browser thinking surely there's an issue. Nope, Edge, Firefox and Chrome, same thing... Source: 7 months ago
  • why bestbuy.com charges surcharge for AT&T prepaid refill card in CA?
    But I see target.com or staples.com doesn't charge for same refill card. Source: 8 months ago
  • This is so wrong
    It's the same SKU and its staples.com, what part is not policy? You have to price match it, you are going to have a lot of angry customers if you don't. Also as a customer, if I saw the prices in store and saw the price online I would never go into a store again. Source: about 1 year ago
  • Should MSPs answer auditors questions?
    My favorite question, "do all accounts use MFA?" That is a BROAD question, are they including facebook, staples.com? I mean that would be ALL accounts. Our response would be some variation of, the firewall login is MFA, the VPN login is MFA, the email accounts all have MFA. We list the things we KNOW and leave it up to the client to choose how they answer it. Source: over 1 year ago
  • Business Tradeline Fraud?
    These are typically used for... B2B case... For example.. You might have a tradeline with staples.com and you can get your supply now, and you need to pay them back after 30 days. Source: over 1 year ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Staples.com and HelpScout, you can also consider the following products

Shop LC - Shop LC is an online shopping website that offers thousands of premium products, including jewelry, gemstones, shoes, ornaments, health and beauty products, fashion items, home décor, lifestyle products, and much more.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Murdoch’s - Murdoch’s is an elite eCommerce store that offers one of the best quality daily life usage products, including clothing, footwear, pet supplies, hardware tools, power equipment, and much more.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Nations Best Deals - Nations Best Deals is an online shopping platform that lets you shop thousands of products with deals and coupons for discounts.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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