Software Alternatives, Accelerators & Startups

Teamwork VS Freshservice

Compare Teamwork VS Freshservice and see what are their differences

Teamwork logo Teamwork

The Project Management App for Professionals. The most powerful and simple way to collaborate with your team.

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • Teamwork Landing page
    Landing page //
    2023-07-24
  • Freshservice Homepage
    Homepage //
    2024-05-06

Teamwork features and specs

  • Comprehensive Project Management
    Offers a wide range of features for project management including task assignments, milestone tracking, and time logging, which are helpful for staying organized and on track.
  • Collaboration Tools
    Includes collaboration tools such as file sharing, comment threads, and real-time chat, which facilitate communication and collaboration among team members.
  • Customization
    Highly customizable interface and features, allowing teams to adapt the software to their specific workflow and processes.
  • Integration Capabilities
    Integrates with a wide variety of other tools and applications like Google Drive, Slack, and HubSpot, enhancing its utility and connectivity.
  • User-Friendly Interface
    Intuitive and easy-to-use interface, which helps in quick onboarding and reduces the learning curve for new users.
  • Robust Reporting
    Provides detailed reporting and analytics features that help in tracking project performance and making data-driven decisions.

Possible disadvantages of Teamwork

  • Cost
    Pricing can be high, especially for smaller teams or startups, which may find it expensive compared to other project management tools available in the market.
  • Overwhelming Features
    The extensive range of features might be overwhelming for new users or small teams who do not require advanced functionalities.
  • Mobile App Limitations
    The mobile app lacks some functionalities of the desktop version, which can hinder productivity for team members who are on the go.
  • Steeper Learning Curve for Advanced Features
    Although the basic features are user-friendly, mastering the more advanced functionalities may require additional time and training.
  • Performance Issues
    Occasional performance issues such as lagging or longer load times, particularly when handling larger projects or more extensive data sets.

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

Teamwork videos

Teamwork Projects - Getting Started Guide

Freshservice videos

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Category Popularity

0-100% (relative to Teamwork and Freshservice)
Project Management
74 74%
26% 26
Task Management
100 100%
0% 0
IT Management
0 0%
100% 100
Work Management
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Teamwork and Freshservice

Teamwork Reviews

  1. JuliaKa
    · Project & Account Manager at Prophotos ·
    Great experience in remote team project management

    Worked in a fully remote and geographically distributed team of 35 people with my previous employer. Managed about 50 marketing projects of different size simultaneously.

    I would recommend this app to any team that works mostly with marketing projects and needs different levels of client's and team members' access, it is also very convenient to store project info in threads and keep an eye on simultaneous processes and deadlines. Mobile app is cool.

    Before Teamwork I worked with eXo Platform, Trello, Basecamp, Worksection.

    🏁 Competitors: Trello
    👍 Pros:    Intuitive user interface|Multi user product|Tools integrations|Gantt charts|Access settings|Time check|Notifications|Mobile app
    👎 Cons:    Didn’t notice any.

25 Best Asana Alternatives & Competitors for Project Management in 2024
Teamwork is a project collaboration software ideal for small businesses looking to organize tasks for simple navigation. With Teamwork’s calendars, project milestones, and status update features, users can comfortably support both internal teams and clients.
Source: clickup.com
16 Best Asana Alternatives of 2024 (Free + Paid)
Teamwork is a simpler alternative to Asana which focuses on team collaboration. It’s meant for teams focused on a simple user interface and clean design versus those seeking complex project management software. Because of this, Teamwork appeals to those who work in an agile framework with tools like kanban boards and work management features. Teamwork isn’t one software, but...
12 Best ClickUp Alternatives for Innovative Management in 2023
Benefits of Teamwork compared to ClickUp: Even though ClickUp has the project management fundamentals, Teamwork is far better for client work because of advanced time tracking, cost rates, billing, time budgets, and expense calculation.
Source: ayanza.com
Necessary Tools For Effective Work In a Remote Team
If you’re looking for a work and project management service that helps teams improve collaboration, visibility, and accountability — try Teamwork. It’s one of the most popular tools for remote work, although it’s also suitable for office-based work, as well as for owners who run the entire business themselves.
12 BEST Wrike Alternatives for Project Management in 2022
Teamwork is an easy-to-use project management system. This tool allows companies to maximize their project management processes. It allows you to manage projects, clients, freelancers, and your team in one place.
Source: www.guru99.com

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.

Social recommendations and mentions

Based on our record, Teamwork should be more popular than Freshservice. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Teamwork mentions (7)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Teamwork.com — Project management & Team Chat. Free for five users and two projects. Premium plans are available. - Source: dev.to / about 1 year ago
  • Is cross-platform the future of mobile development
    AirBnb wrote an article about why they moved away from RN, udacity wrote a post saying that it was the same for them, Netflix said they tested it early on but couldn't preform so they went native, teamwork.com re-wrote everything in native, notion started cross platform and is now going native, facebooks own messenger team refused to use RN for their re-write as they couldn't get the performance. Source: over 2 years ago
  • PM / Project Tracker for small teams with project template option
    I have spent (wasted...) way to many hours on finding a good solution for my team. The problem is I really love teamwork.com, it has the ability to sort "My tasks", and other views which are awesome. Most of our projects follow the same "path", so we need to make a documentation, send a quotation, write tasks for developers etc. that's why I would need a project template option, so I only have to write this one... Source: over 2 years ago
  • Suggestions for CRM apps with offline access
    Most products, including teamwork.com as far as I can see, have gone all SaaS, because subscription models are lucrative, whereas I'm looking for something that's available offline and backed up locally. Source: over 2 years ago
  • Project management tool?
    Not 100% clear on the sequential or unique job IDs. But we recently switched to Teamwork and it's been pretty great. It looks like my projects, jobs and tasks all have unique IDs in the URL. It has a nice Gantt chart, subtasks on jobs, handles timesheets, invoices and overall pretty damn flexible. Source: about 3 years ago
View more

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

What are some alternatives?

When comparing Teamwork and Freshservice, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

Basecamp - A simple and elegant project management system.

Redmine - Flexible project management web application

monday.com - The most intuitive platform to manage projects and teamwork

Smartsheet - Smartsheet is an intuitive online project management tool enabling teams to increase productivity using cloud, collaboration, & mobile technologies.