Software Alternatives, Accelerators & Startups

Testim VS Intercom

Compare Testim VS Intercom and see what are their differences

Testim logo Testim

Stable, self-healing, end-to-end test automation via machine learning. Testim helps accelerate the delivery of high-quality software. Speed up test-authoring and improve the stability of automated, end-to-end tests.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Testim Landing page
    Landing page //
    2023-07-11

Testim gives you the flexibility to create and manage tests your way—codeless, coded, or both. - Quickly click through UI scenarios, add validation steps, create reusable groups, or export to code and edit in your IDE. - Run suites or test plans in parallel, across multiple browsers, and report results. - Configure validations, modify conditions, or insert custom code or data to test any scenario. - Connect to your CI, version control, collaboration, bug capture, or 3rd party testing grids. - Development Kit - export your tests to code or write them in your IDE using the Testim JavaScript library, API commands, and example code. - Self-healing - Smart Locators learn with each run to stabilize tests, maintaining test stability even when code changes. - Root Cause Analysis - errors are aggregated giving you quick insight into where tests are failing. View rich data including HTML/DOM and before/after screenshots see how attributes changed

  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Testim videos

Introduction and getting started with AI based automation testing tool Testim.io

More videos:

  • Review - Getting Started With Testim.io - AI based test automation

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Testim and Intercom)
Automated Testing
100 100%
0% 0
Customer Support
0 0%
100% 100
Browser Testing
100 100%
0% 0
CRM
0 0%
100% 100

User comments

Share your experience with using Testim and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Testim and Intercom

Testim Reviews

Top Selenium Alternatives
Testim is an AI-powered test automation tool that enhances the speed and reliability of automated UI tests. It employs smart locators and self-healing tests, which automatically adjust to changes in the application's UI, significantly reducing the need for manual test maintenance. Testim is designed to integrate easily into CI/CD workflows, streamlining the test automation...
Source: bugbug.io

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Based on our record, Intercom should be more popular than Testim. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Testim mentions (3)

  • testim.io
    Does anyone have any experience with testim.io? A In my company, they created a focus group/team to research this tool and I am part of the team? If you have 1st hand experience using it, please share your feedback. Source: almost 2 years ago
  • Testim - Automation testing on Steroids
    Last month, I started exploring solutions for the above problems and one day landed with testim.io. Testim not only automates the flow but also automates code generation for the test scripts. Let’s take a look together. - Source: dev.to / about 2 years ago
  • Looking for some advise/direction on a new testing framework
    I'm seeing the comments and a lot of great suggestions. Curious if anyone has had any experience using testim.io, and how that compares to the most popular one in this thread test cafe. Source: about 3 years ago

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Testim and Intercom, you can also consider the following products

Selenium - Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily, it is for automating web applications for testing purposes, but is certainly not limited to just that.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Cypress.io - Slow, difficult and unreliable testing for anything that runs in a browser. Install Cypress in seconds and take the pain out of front-end testing.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Testsigma - Complete AI-driven Test Automation platform for Web apps, Mobile apps and APIs. Simple English commands to automate complex tests easily and effectively with all the flexibility that enterprise teams need!

Drift - A messaging app that helps you grow your business.