Software Alternatives, Accelerators & Startups

Testim VS Zendesk

Compare Testim VS Zendesk and see what are their differences

Testim logo Testim

Stable, self-healing, end-to-end test automation via machine learning. Testim helps accelerate the delivery of high-quality software. Speed up test-authoring and improve the stability of automated, end-to-end tests.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Testim Landing page
    Landing page //
    2023-07-11

Testim gives you the flexibility to create and manage tests your way—codeless, coded, or both. - Quickly click through UI scenarios, add validation steps, create reusable groups, or export to code and edit in your IDE. - Run suites or test plans in parallel, across multiple browsers, and report results. - Configure validations, modify conditions, or insert custom code or data to test any scenario. - Connect to your CI, version control, collaboration, bug capture, or 3rd party testing grids. - Development Kit - export your tests to code or write them in your IDE using the Testim JavaScript library, API commands, and example code. - Self-healing - Smart Locators learn with each run to stabilize tests, maintaining test stability even when code changes. - Root Cause Analysis - errors are aggregated giving you quick insight into where tests are failing. View rich data including HTML/DOM and before/after screenshots see how attributes changed

  • Zendesk Landing page
    Landing page //
    2024-05-06

Testim videos

Introduction and getting started with AI based automation testing tool Testim.io

More videos:

  • Review - Getting Started With Testim.io - AI based test automation

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Testim and Zendesk)
Automated Testing
100 100%
0% 0
Customer Support
0 0%
100% 100
Browser Testing
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using Testim and Zendesk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Testim and Zendesk

Testim Reviews

Top Selenium Alternatives
Testim is an AI-powered test automation tool that enhances the speed and reliability of automated UI tests. It employs smart locators and self-healing tests, which automatically adjust to changes in the application's UI, significantly reducing the need for manual test maintenance. Testim is designed to integrate easily into CI/CD workflows, streamlining the test automation...
Source: bugbug.io

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Testim. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Testim mentions (3)

  • testim.io
    Does anyone have any experience with testim.io? A In my company, they created a focus group/team to research this tool and I am part of the team? If you have 1st hand experience using it, please share your feedback. Source: almost 2 years ago
  • Testim - Automation testing on Steroids
    Last month, I started exploring solutions for the above problems and one day landed with testim.io. Testim not only automates the flow but also automates code generation for the test scripts. Let’s take a look together. - Source: dev.to / about 2 years ago
  • Looking for some advise/direction on a new testing framework
    I'm seeing the comments and a lot of great suggestions. Curious if anyone has had any experience using testim.io, and how that compares to the most popular one in this thread test cafe. Source: about 3 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

What are some alternatives?

When comparing Testim and Zendesk, you can also consider the following products

Selenium - Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily, it is for automating web applications for testing purposes, but is certainly not limited to just that.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Cypress.io - Slow, difficult and unreliable testing for anything that runs in a browser. Install Cypress in seconds and take the pain out of front-end testing.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Testsigma - Complete AI-driven Test Automation platform for Web apps, Mobile apps and APIs. Simple English commands to automate complex tests easily and effectively with all the flexibility that enterprise teams need!

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!