Software Alternatives, Accelerators & Startups

Total Network Inventory VS Spiceworks Help Desk

Compare Total Network Inventory VS Spiceworks Help Desk and see what are their differences

Total Network Inventory logo Total Network Inventory

Total Network Inventory is a piece of software designed to help with managing software inventory and auditing PC systems.

Spiceworks Help Desk logo Spiceworks Help Desk

Help desk software features that work for IT
  • Total Network Inventory Landing page
    Landing page //
    2023-11-07

Total Network Inventory: Professional PC audit and network inventory management software - fits best for a for companies of all sizes. Free for 60 days.

  • Spiceworks Help Desk Landing page
    Landing page //
    2023-07-22

Total Network Inventory features and specs

  • Comprehensive Network Scanning
    Total Network Inventory provides detailed network scanning capabilities, allowing users to gather extensive information about every device on the network, including hardware and software configurations.
  • User-friendly Interface
    The software is designed with an intuitive and easy-to-navigate interface, making it accessible for IT professionals of varying experience levels.
  • Cross-platform Support
    Total Network Inventory supports a variety of operating systems, including Windows, macOS, and Linux, ensuring compatibility across diverse IT environments.
  • Automated Reporting
    It offers automated reporting features that can generate detailed reports on network inventory, aiding in efficient asset management and auditing processes.
  • No Agent Installation Required
    The software doesn't require agents to be installed on each device, simplifying deployment and reducing network overhead.

Spiceworks Help Desk features and specs

  • Free of Cost
    Spiceworks Help Desk is available for free, making it an attractive option for small and medium-sized businesses with limited budgets.
  • Cloud-Based
    As a cloud-based solution, it allows for remote access and management, providing flexibility and convenience to IT staff and users.
  • User-Friendly Interface
    The interface is intuitive and easy to navigate, which can reduce the learning curve for new users.
  • Community Support
    Spiceworks has a robust community of IT professionals who can offer advice, share experiences, and provide solutions.
  • Customizable Tickets
    Allows for customization of tickets, making it easier to track issues specific to your organization's needs.
  • Third-Party Integrations
    Supports integrations with various third-party applications and tools, enhancing its overall capability and utility.

Possible disadvantages of Spiceworks Help Desk

  • Limited Scalability
    While effective for small to medium-sized businesses, it may not scale well for larger organizations with more complex IT needs.
  • Advert-Supported
    Being free, the platform includes advertisements which some users may find intrusive or distracting.
  • Limited Advanced Features
    Lacks some advanced features found in more robust, paid help desk solutions, such as advanced automation and extensive reporting.
  • Dependence on Internet Connection
    As a cloud-based service, it requires a stable internet connection to function effectively; any downtime can disrupt operations.
  • Data Privacy Concerns
    Storing help desk data in the cloud may raise data privacy and security concerns for some organizations.
  • Periodic Performance Issues
    Users may occasionally experience performance issues such as slow loading times, which can hinder productivity.

Total Network Inventory videos

Official demo

Spiceworks Help Desk videos

Cloud Spiceworks Help Desk | IT Support Ticketing Training

Category Popularity

0-100% (relative to Total Network Inventory and Spiceworks Help Desk)
Monitoring Tools
38 38%
62% 62
Network Scanning
100 100%
0% 0
Help Desk
0 0%
100% 100
Inventory Software
100 100%
0% 0

User comments

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What are some alternatives?

When comparing Total Network Inventory and Spiceworks Help Desk, you can also consider the following products

Network Inventory Advisor - Network Inventory Advisor audits all network software and hardware simply and efficiently

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Kuwaiba - Kuwaiba is an open source, enterprise grade network inventory and CMDB for your telecommunications and IT infrastructure

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Lansweeper - Lansweeper discovers Windows, Linux and Mac machines in your network.

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!