Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Upvoted. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Founded as a website on 23 June 2005 in Massachusetts, USA, the site name is a play on the words "I read it" and the logo is a time-traveling alien called Snoo, who represents Reddit’s friendly, conversational community aspect. Reddit’s primary brand colour is Orangered, and despite my best efforts throughout this encyclopaedia to prove it otherwise, the name “reddit” is actually styled with a lowercase ‘r’. ... Source: about 2 years ago
Immediately following the Boston Bombing insanity here - you know.. Just after (and only after) the media caught wind of it, an admin posted a fluffy apology on https://redditblog.com. It hit all of the right PR notes. However, the very last line or two was the admin celebrating increased traffic numbers during that time. Source: almost 3 years ago
Section 230 doesn't care about whether it's the individual user (say OP has other users comment with defamatory content, the OP is not responsible), or platform, or publisher, just that the publisher or platform is culpable with reasonable notification and removal thereof. Publisher or platform can delete anything they want from their platform, but if they risk being sued it's either their own account speaking for... Source: over 3 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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