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UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.
GoVocal.AI - Harness the power of Voice and AI. Acquire, Engage and Retain Customers using Amazon Alexa and Google Assistant.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Intercom on Customer Engagement - A book on how to create messages that drive engagement
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Customer.io Actions - Send messages across any channel - from push to postcards