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Usersnap VS Sumo

Compare Usersnap VS Sumo and see what are their differences

Umso
The Website Builder for Startups featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Usersnap logo Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Sumo logo Sumo

Free tools to grow your email list.
  • Usersnap Landing page
    Landing page //
    2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

  • Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
  • Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
  • Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
  • Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

  • Sumo Landing page
    Landing page //
    2023-08-06

Usersnap

Website
usersnap.com
Pricing URL
Official Usersnap Pricing
$ Details
paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms
Google Chrome Firefox Browser
Release Date
2020 January
Edit details

Sumo

Website
sumo.com
Pricing URL
Official Sumo Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Usersnap features and specs

  • Screen recording: Yes
  • Voice recording: Yes
  • Feedback widget: Yes
  • Feedback boards: Yes
  • Feedback & Commenting: Yes
  • Bug Tracking: Yes
  • Integrations: Yes
  • Feedback Collector: Yes
  • Flexible Pricing: Yes
  • NPS Widget: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer portal: Yes
  • Surveys: Yes

Sumo features and specs

No features have been listed yet.

Usersnap videos

+ Add

Usersnap - Grow your product with the clarity of customer feedback

More videos:

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

Sumo videos

+ Add

Ozzy Man Reviews: Sumo Wrestling

More videos:

  • Review - Tata Sumo Gold EX 2018 | Real-life review
  • Review - Tata Sumo Grande GX BS4 2016 | Real-life review

Category Popularity

0-100% (relative to Usersnap and Sumo)

Usersnap

Sumo

Customer Feedback
100 100%
Customer Feedback
0% 0
Popups
0 0%
Popups
100% 100
Visual Bug Reports
100 100%
Visual Bug Reports
0% 0
Conversion Optimization
0 0%
Conversion Optimization
100% 100

User comments

Share your experience with using Usersnap and Sumo. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Usersnap and Sumo

Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...
Source: www.w2ssolutions.com

Sumo Reviews

We have no reviews of Sumo yet.
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Social recommendations and mentions

Based on our record, Usersnap should be more popular than Sumo. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Usersnap mentions (4)

Sumo mentions (1)

  • Sumo.com scripts on my site not working in Firefox.
    I went to sumo.com & grabbed the code again & put it the website. Are you still having the same problem? Source: about 2 years ago

What are some alternatives?

When comparing Usersnap and Sumo, you can also consider the following products

BugHerd - BugHerd: The Website Feedback Tool for Agencies

OptinMonster - OptinMonster helps to convert abandoning website visitors into subscribers and customers.

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Poptin - Create engaging and high converting website pop ups and contact forms in minutes. With Poptin, you get access to a feature-packed conversion rate optimization toolkit that converts more website visitors into email subscribers, leads, and customers.

Marker.io - Visual feedback and bug reporting tool for websites

Sleeknote - Set up lead capture forms on your website in minutes. No coding required. Sync your new email leads with your favorite email service provider. Try for free.

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