Workona Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Workona mentions (12)

• Arc Will Change the Way You Work on the Web

  You mean like Workona? This browser sounds a lot like their extension https://workona.com. - Source: Hacker News / about 1 year ago

• Mega list of extensions for making the internet less distractive

  - Workona for tab management. I used this a few years ago with reasonable success; only stopped because I didn't need it badly enough at the time. I've been struggling with tabs lately and remembered it yesterday; I've reinstalled it and I'm very pleased so far. I'm a web developer and like to hop between projects, and for each thing I'm doing, I keep a million tabs open... And now that I have a hybrid work... Source: about 2 years ago

• It feels like that sometimes

  This is the main reason I pay for https://workona.com . All tabs get auto-saved. Source: about 2 years ago

• Looking for an app that may save windows arrangement with specific apps and chrome urls and multiple monitors?

  I'm pretty sure that there won't be one single app to solve it all so I'm gonna try to address the Crome part. For that, you can use Workona or Cluster. Source: over 2 years ago

• "This is Your Brain; This is Your Brain on Drugs; This is Your Brain on Covid" - Tales From the Dark Side...

  Ps: If you use Chrome, you should really check out Workona tabs manager. It's been free forever but I got a message today that they finally are going paid with a limited free version. All Workspaces created before Oct 6th remain free they said. It's been a god-send being able to organize all the different topics separately for work, learning, research etc, especially during this. You just create a Workspace for,... Source: almost 3 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago