Software Alternatives, Accelerators & Startups

Zendesk VS Checkly

Compare Zendesk VS Checkly and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Checkly logo Checkly

Fresh API monitoring and Site Transaction Monitoring. From one great dashboard.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Checkly Landing page
    Landing page //
    2023-07-22

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Checkly videos

React 2025 – Going to Production + Testing With Checkly

Category Popularity

0-100% (relative to Zendesk and Checkly)
Customer Support
100 100%
0% 0
API Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
Developer Tools
0 0%
100% 100

User comments

Share your experience with using Zendesk and Checkly. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Checkly

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Checkly Reviews

We have no reviews of Checkly yet.
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Social recommendations and mentions

Checkly might be a bit more popular than Zendesk. We know about 9 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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Checkly mentions (9)

  • Applying SRE Principles to CI/CD
    With risk of tooting my own horn too much, this is exactly why I started my company https://checklyhq.com We approach it a bit different: we blur the lines between E2E testing and production monitoring. You run an E2E test and promote it to a monitor that runs around the clock. It's quite powerful. Just an E2E test that logs into your production environment after deploy and then every 10 minutes will catch a ton... - Source: Hacker News / 10 months ago
  • Free QA-type scripting tools?
    Headless Recorder from Checkly might be a cool addition and it supports Playwright and Puppeteer 🙌. Source: over 1 year ago
  • free-for.dev
    Checklyhq.com - Checkly is the API & E2E monitoring platform for the modern stack: programmable, flexible and loving JavaScript. Generous free tier for devs. - Source: dev.to / over 1 year ago
  • How to stay one step ahead of errors and downtime as you scale up your business
    At FINN we use Checkly once again to run our scheduled E2E tests. Some teams also use a combination of Make and Apify to run scheduled E2E tests on smaller projects. - Source: dev.to / over 1 year ago
  • Show HN: DevRaven – Monitoring for Developers
    This is a good area that needs to be fleshed out, so far the best solution I've found is https://checklyhq.com/ Playwright as a service + other monitoring checks is amazing. - Source: Hacker News / almost 2 years ago
View more

What are some alternatives?

When comparing Zendesk and Checkly, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HttpMaster - HttpMaster is a professional software tool for testing and debugging HTTP applications, primarily aimed at REST API applications and web services.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

API Fortress - API performance, accuracy, and uptime testing. Without code.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Hoppscotch - Open source API development ecosystem