Software Alternatives, Accelerators & Startups

Zendesk VS Directus

Compare Zendesk VS Directus and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Directus logo Directus

Free and Open-Source Headless CMS
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Directus Landing page
    Landing page //
    2023-10-16

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Directus videos

Using Directus

More videos:

  • Review - Directus Review
  • Review - Directus - What's a Headless CMS?

Category Popularity

0-100% (relative to Zendesk and Directus)
Customer Support
100 100%
0% 0
CMS
0 0%
100% 100
Help Desk
100 100%
0% 0
Blogging
0 0%
100% 100

User comments

Share your experience with using Zendesk and Directus. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Directus

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Directus Reviews

21 Headless CMS Platforms That You Should Check Out
Directus is an open data platform where you can turn SQL databases into an API. Furthermore, you can customize your content with this platform entirely since it is an extensible headless CMS platform.
Source: popupsmart.com
Best Headless CMS in 2022
Directus is a great headless CMS if you have a current SQL database. It is written with vue.js, REST is used for the public API and it is powered by Node.js. Directus is open-source so you can use it free without any limitations. The product suite includes an admin app for editors, a content API for developers, and can be self-hosted for free.
Source: flatlogic.com
Best Node.js CMS platforms for 2022
Directus is an open-source headless CMS for managing custom SQL databases. Directus also has an intuitive admin app for non-technical users to manage content.
11 Headless CMS to Consider for Modern Application
Writing comments or a note at certain times is useful. Directus comment features prove to be very functional.
Source: geekflare.com
34 Headless CMS That Should Be On Your Radar
The idea is that developers can create custom databases based on specific project needs without learning a proprietary framework or being forced to build using specific technologies. When the database is ready, Directus’ API or SDKs can be connected, resulting in a customizable interface that business users can use to manage database content for their websites and...
Source: www.cmswire.com

Social recommendations and mentions

Based on our record, Directus seems to be a lot more popular than Zendesk. While we know about 120 links to Directus, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Directus mentions (120)

  • Twenty, a modern CRM alternative to Salesforce
    Nice! It's great to have more open source platforms in the CRM space. This feels a lot like Directus [0] except that the latter is a more general data platform you build upon. They have a 100 Apps in 100 hours playlist where they build sample apps on top on Directus, even a simple CRM [1]. [0] https://directus.io/ [1] https://youtu.be/tTrBn9Wvko0?si=IoqQ7o7Y8czfxB31. - Source: Hacker News / 26 days ago
  • How I shipped an event registration site in just 1 week with Nuxt, Directus, OpenAI, and TailwindCSS
    The backend is powered by Directus - a data platform that is a hybrid of BaaS and CMS. It pairs up with most SQL databases. - Source: dev.to / about 1 month ago
  • How to Deploy Directus as a Backend-as-a-Service (BaaS) on Koyeb
    Directus is an open data platform built to serve as a headless CMS, API, or Backend-as-a-Service (BaaS) for other applications. It is designed to make data accessible to people of all technical levels and to make it easy to build data-centric applications. Directus is extensible and can be integrated with many different frontend technologies to create stable, well-structured development and user experiences. - Source: dev.to / 2 months ago
  • Form to DB
    I don't know, it's something I've wanted many times. Recently I discovered https://directus.io/ which comes pretty close and it's open source. - Source: Hacker News / 5 months ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Directus — Headless CMS. A completely free and open-source platform for managing assets and database content on-prem or in the Cloud. There are no limitations or paywalls. - Source: dev.to / 5 months ago
View more

What are some alternatives?

When comparing Zendesk and Directus, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Strapi - Strapi is the most advanced Node.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Ghost - Ghost is a fully open source, adaptable platform for building and running a modern online publication. We power blogs, magazines and journalists from Zappos to Sky News.