Software Alternatives, Accelerators & Startups

Zendesk VS G2 Crowd

Compare Zendesk VS G2 Crowd and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

G2 Crowd logo G2 Crowd

G2 Crowd is a peer-to-peer, business solutions review platform
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • G2 Crowd Landing page
    Landing page //
    2019-03-27

G2 Crowd

Website
g2.com
Pricing URL
-
Release Date
2012 January
Startup details
Country
United States
State
Illinois
City
Chicago
Founder(s)
Godard Abel
Employees
500 - 999

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

G2 Crowd videos

How to earn 50$ dollar by just writing review on G2 Crowd with proof.(Hindi)

Category Popularity

0-100% (relative to Zendesk and G2 Crowd)
Customer Support
100 100%
0% 0
Software Marketplace
0 0%
100% 100
Help Desk
100 100%
0% 0
Software Recommendations
0 0%
100% 100

User comments

Share your experience with using Zendesk and G2 Crowd. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and G2 Crowd

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

G2 Crowd Reviews

Our Top 15 Software Review Websites
You can’t run ad campaigns on G2. Instead, its expensive subscription model lets your profile button link to a form hosted on G2 instead of your site. The price is steep for what it offers.
Capterra and G2 Crowd's value proposition - is it just leads?
Hey mates, I'm wondering if someone here can share their experience with Capetrra or G2 Crowd. Is it only leads that they are selling and their top value proposition?
Is it worth your time posting your SaaS to the free directories/review sites like Capterra, etc.?
Hey @cloogshicer, I'd like to suggest giving a try to SaaSHub. The project I work on. Capterra, and G2 Crowd are among my competitors.
5 Popular GetApp Alternatives: Which B2B Directory Should You Choose?
G2crowd is one of the more popular software review directories. It gathered a really impressive collection of user reviews who share their thoughts and issues with a wide range of SaaS solutions stored in G2crowd base. The site offers product evaluation based on their proprietary Grid system that puts each product on a scoring grid based on its satisfaction rating and market...
Source: comparecamp.com

Social recommendations and mentions

Based on our record, G2 Crowd should be more popular than Zendesk. It has been mentiond 20 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

G2 Crowd mentions (20)

  • Which of the 4 Gusto 401k partner would you prefer from your employer?
    Despite the steep fees, human interest seems well represented on g2.com. In which areas does human interest excel in that people are willing to pay higher fees to use them, and be content? Source: 12 months ago
  • List of available reporting solution that can be embadable into your SaaS
    Have you tried using g2.com to find anything? Source: about 1 year ago
  • Employee Advocacy Software Market Scope, Opportunities with Strategic Growth and Top Players Till 2035
    This report also provides the existing competitive scenario of some of the key players of the global employee advocacy software market which includes company profiling of Ambassify NV, COYO Pty Ltd., G2.com, Inc., Hootsuite Inc., MarketBeam Inc., Firstup, Inc., PostBeyond Inc., Sociabble, Inc., Influitive Corporation, and GaggleAMP Inc. The profiling enfolds key information of the companies which encompasses... Source: about 1 year ago
  • b2b prospecting tool review
    I want to share a side project I'm working on. I work as a lead gen and in the past needed to find the right prospecting tool. It was always a struggle to find unbiased reviews from these software. Indeed, on g2.com, or others, all the software seems more or less perfect. Source: over 1 year ago
  • HRIS?
    A decent place to start would be to search HRIS on g2.com. It can provide a list of alternatives and their relative review scores. I used it when shopping an HRIS for my company. Source: over 1 year ago
View more

What are some alternatives?

When comparing Zendesk and G2 Crowd, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Capterra - Capterra helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of the top business software products available, you're sure to find what you need at Capterra.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

AlternativeTo - AlternativeTo lets you find apps and software for Windows, Mac, Linux, iPhone, iPad, Android, Android Tablets, Web Apps, Online, Windows Tablets and more by recommending alternatives to apps you already know.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

SaaSHub - Find and promote software that will help you grow your business or to be more productive.