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Zendesk VS HCL SX

Compare Zendesk VS HCL SX and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

HCL SX logo HCL SX

Unlock AI-driven Service Management for IT and Beyond
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • HCL SX IT Service Management
    IT Service Management //
    2024-11-18
  • HCL SX Enterprise Service Management for Every Team
    Enterprise Service Management for Every Team //
    2024-11-18

"HCL SX is a service management product powered by AI. Designed for both IT Service Management (ITSM) and Enterprise Service Management (ESM), the product offers service management workflows for handling incidents, requests, problems, changes, assets, and more without the need for complex coding, thereby enabling a quick, user-friendly onboarding experience. HCL SX elevates your service management capabilities by leveraging intelligent automation, AI- driven insights and seamless integration with third-party applications, improving operational efficiency and reducing costs. Additionally, this IT service management software offers advanced security features and easy accessibility from any device, making it a versatile solution for organizations of all sizes. SX achieves comprehensive risk management and control through advanced risk analysis and mitigation capabilities. Moreover, it offers a highly secure multi-tenancy option tailored for shared hosting and multi-cloud environments. This ensures strong data segregation across tenants, processes, configurations, transactions, and support personnel, making it ideal for both dedicated environments and Managed Service Providers (MSPs)."

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

HCL SX features and specs

  • Self Service Portal
    Provides customers with self-service opportunities to configure and manage their service catalog efficiently.
  • Incident Management
    Handles and resolves incidents efficiently to minimize service disruptions.
  • Request Fulfillment
    Ensures prompt and accurate delivery of requested services, enhancing customer satisfaction.
  • Change Management
    Manages changes to IT services, ensuring smooth transitions and minimal disruption.
  • Knowledge Management
    Maintains a knowledge base to assist in issue resolution and enhance self-service capabilities.
  • Asset & Config Management
    Tracks and manages IT assets and configuration items across the organization.
  • Problem Management
    Identifies and addresses root causes of incidents to prevent recurrence.
  • SLA Management
    Monitors and ensures compliance with Service Level Agreements (SLAs) to maintain service quality.
  • Reconciliation Engine
    Ensures a single source of truth for IT asset and configuration item data by consolidating data from multiple sources.
  • Integration Hub
    Connects systems effortlessly, driving efficient data flow and automation.
  • Advanced Multi-Tenancy
    Supports secure, multi-tenant deployments for diverse and multi-cloud setups, ideal for Managed Service Providers (MSPs).
  • AI-Driven Intelligence
    Uses predictive and generative AI to enhance productivity and improve user experience.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

HCL SX videos

+ Add

Consumer Homepage in HCL SX | Service Delivery Product Demo

Category Popularity

0-100% (relative to Zendesk and HCL SX)

Zendesk

HCL SX

Customer Support
100 100%
Customer Support
0% 0
IT Service Management
0 0%
IT Service Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
IT Management
0 0%
IT Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and HCL SX

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

HCL SX Reviews

We have no reviews of HCL SX yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
View more

HCL SX mentions (0)

We have not tracked any mentions of HCL SX yet. Tracking of HCL SX recommendations started around Nov 2024.

What are some alternatives?

When comparing Zendesk and HCL SX, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Atlassian JIRA - Atlassian JIRA is a project management and tracking software for the business users, developers, programmers, etc.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

BMC Helix ITSM - BMC Helix ITSM is a SaaS-based software that helps IT companies in providing effective service management solutions.

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