Software Alternatives, Accelerators & Startups

Zendesk VS MailCatcher

Compare Zendesk VS MailCatcher and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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MailCatcher logo MailCatcher

MailCatcher runs a super simple SMTP server which catches any message sent to it to display in a...
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • MailCatcher Landing page
    Landing page //
    2021-09-15

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

MailCatcher videos

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Category Popularity

0-100% (relative to Zendesk and MailCatcher)
Customer Support
100 100%
0% 0
Email
0 0%
100% 100
Help Desk
100 100%
0% 0
Email Testing
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and MailCatcher

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

MailCatcher Reviews

We have no reviews of MailCatcher yet.
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Social recommendations and mentions

Based on our record, MailCatcher should be more popular than Zendesk. It has been mentiond 13 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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MailCatcher mentions (13)

  • How to Setup a Project That Can Host Up to 1000 Users for Free
    It is unacceptable to bring a risk of accidentally sending dummy emails to real customers. To test email notifications, I recommend using Mailtrap. Mailtrap is a dummy SMTP server for testing emails sent from development and staging environments. Mailcatcher can be a replacement here. If you are looking for service, that helps to ensure your emails reach customer inboxes, you should look at Mailgun, Sendgrid, or... - Source: dev.to / 29 days ago
  • Trap and test AWS SES emails locally
    If you want to test SMTP mail delivery, there's MailCatcher: https://mailcatcher.me/. - Source: Hacker News / 8 months ago
  • Mailtutan is an SMTP server s written in Rust for test and development environments.
    Useful. Seems very similar to MailCatcher, but not depending on Ruby is always a plus. Source: about 1 year ago
  • free-for.dev
    Mailcatcher.me — Catches mail and serves it through a web interface. - Source: dev.to / over 1 year ago
  • New Mailcatcher docker image using Alpine 3.16.1
    I just upgraded to Alpine Linux 3.16.1 This is an important upgrade as it fixes 2 major issues: - busybox CVE-2022-30065 - openssl CVE-2022-2097 Related information: Mailcatcher as a docker image using Alpine Linux 3.16.1: https://hub.docker.com/r/stpaquet/alpinemailcatcher Github repo: https://github.com/spaquet/docker-alpine-mailcatcher Mailcatcher: https://mailcatcher.me. Source: almost 2 years ago
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What are some alternatives?

When comparing Zendesk and MailCatcher, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MailHog - MailHog is an email testing tool inspired by MailCatcher, but easier to install.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Mailtrap - Email Delivery Platform that delivers just in time.
 Great for businesses and individuals.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

FakeSMTP - FakeSMTP is a Free Fake SMTP Server with GUI for testing emails in applications easily.