Software Alternatives, Accelerators & Startups

Zendesk VS OpenMetal.io

Compare Zendesk VS OpenMetal.io and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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OpenMetal.io logo OpenMetal.io

The world's first on-demand OpenStack private cloud platform and automated bare metal. Launch a production-ready cloud in just 45 seconds – without the expensive hardware investment or steep learning curve.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • OpenMetal.io
    Image date //
    2024-02-26
  • OpenMetal.io
    Image date //
    2024-02-26
  • OpenMetal.io
    Image date //
    2024-02-26
  • OpenMetal.io
    Image date //
    2024-02-26
  • OpenMetal.io
    Image date //
    2024-02-26

OpenMetal is the first company to offer an on-demand, open source hosted private cloud solution that is both affordable and easy to use.

OpenMetal’s platform is based on OpenStack, a leading open source cloud computing platform. This means that OpenMetal customers have access to the latest cloud computing technologies at a fraction of the cost of proprietary cloud solutions.

Many organizations are either building and maintaining their own private clouds, or using a mega-cloud provider. However, building and maintaining your own private cloud is complex and expensive, and the big public cloud providers can be costly and inflexible. We provide an open source alternative with lower costs, more transparency and control, and greater flexibility, all tailored to your unique needs.

Our fully hosted, dedicated bare metal servers provide another option for businesses looking for a hybrid or more dynamic infrastructure approach. Integrate with an OpenMetal cloud or take advantage of standalone bare metal to power even your most demanding workloads. Our powerful automation allows you to deploy and get to business faster.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

OpenMetal.io videos

Purchase and Deploy a New On Demand Private Cloud in Minutes

Category Popularity

0-100% (relative to Zendesk and OpenMetal.io)
Customer Support
100 100%
0% 0
Online Services
0 0%
100% 100
Help Desk
100 100%
0% 0
Business & Commerce
0 0%
100% 100

Questions and Answers

As answered by people managing Zendesk and OpenMetal.io.

Which are the primary technologies used for building your product?

OpenMetal.io's answer:

OpenStack, Ceph

What's the story behind your product?

OpenMetal.io's answer:

OpenMetal was originally created by InMotion Hosting. InMotion had long used open source as a foundation and as the company grew and matured, they increasingly used larger and more complex open source systems.

Two of those systems, OpenStack and Ceph, became core to our business. As they did, we collectively realized that accessibility to these incredibly powerful systems was limited to a relative handful of small companies like us or very, very large organizations.

As the consolidation of IT into the hyper-scalers grew rapidly in recent years, their costs also become more clear. Putting aside the dangers of oligopolies, for now, these high costs began to create increasing frustration for all-sized companies with significant IT spending.

In 2021, many firms and analysts began to wake up to this danger to bottom lines and critical thought leaders began to take stances against “mega clouds”. A clear example from large investment firm Andressen Horowitz, titled “The Cost of Cloud, a Trillion Dollar Paradox“, broke this publicly.

In addition to the inherent problems of high costs from public clouds, we believe that the massive consolidation of infrastructure and software into a tiny set of public cloud providers is dangerous on numerous levels.

A balancing force of clouds, operated by smaller companies, smaller governments, and even individuals, is critical to the long term health of IT.

How would you describe your primary audience?

OpenMetal.io's answer:

Businesses of all sizes, from startups to large enterprises, have found success on OpenMetal Cloud.

Companies that are currently using public clouds, but are looking for a new cloud deployment model with more flexibility and control are ideal candidates for our platform. Other potential fits include businesses that are running their own on-premises infrastructure, but are looking to migrate to the cloud.

Our clients span a wide range of industries and use cases including SaaS providers, hosting and public cloud providers, managed service providers, and organizations that need to reduce cloud costs, find a public cloud alternative, build big data infrastructure, find S3 alternatives, run Kubernetes workloads, or launch large IaaS deployments.

Why should a person choose your product over its competitors?

OpenMetal.io's answer:

OpenMetal is the first company to offer an on-demand, open source hosted private cloud solution that is both affordable and easy to use. Our platform allows you to launch a production-ready, hyperconverged cloud in just 45 seconds - without the expensive hardware investment or steep learning curve. We’re on a mission to make OpenStack accessible to everyone.

Being based on OpenStack means that OpenMetal customers have access to the latest cloud computing technologies at a fraction of the cost of proprietary cloud solutions. No licensing fees and costs that are much lower than the larger cloud providers means more savings for our clients.

Our team is also committed to personal customer service. OpenMetal customers have direct access to our engineering and executive teams for onboarding support, troubleshooting, and integration assistance.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and OpenMetal.io

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

OpenMetal.io Reviews

AWS vs GCP: Choosing the Right Cloud Platform
OpenMetal offers instant availability of computing resources, similar to public clouds. However, OpenMetal distinguishes itself through the private nature of its cloud cores. Each hyper-converged cloud core, comprising three servers, is exclusively allocated to a single tenant.
Source: openmetal.io

Social recommendations and mentions

Based on our record, Zendesk should be more popular than OpenMetal.io. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

OpenMetal.io mentions (2)

What are some alternatives?

When comparing Zendesk and OpenMetal.io, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LightEdge - LightEdge is a compliant hosting, data protection, and colocation service that adhere to bi-lateral Safe Harbor principles and are fully compliant with EU data protection laws and regulations.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Oracle Cloud Infrastructure - Infrastructure-as-a-Service (IaaS) software for businesses

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Enterprise Cloud - Enterprise Cloud is an enterprise IT operating environment by NTT Communications that combines dynamic cloud middleware, cloud service control, and software development platforms with a choice of elastic and highly secure infrastructure services.