Software Alternatives, Accelerators & Startups

Zendesk VS Roll20

Compare Zendesk VS Roll20 and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Roll20 logo Roll20

Roll20 is a suite of easy-to-use digital tools that expand pen-and-paper gameplay.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Roll20 Landing page
    Landing page //
    2023-10-20

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Roll20 videos

Roll20 Overview 2019 (Play 5th Edition Dungeons & Dragons Online)

More videos:

  • Review - Why I Quit Roll20
  • Review - Roll20 Vs Fantasy Grounds | Which is REALLY the Cheapest?

Category Popularity

0-100% (relative to Zendesk and Roll20)
Customer Support
100 100%
0% 0
Gaming
0 0%
100% 100
Help Desk
100 100%
0% 0
Game Engine
0 0%
100% 100

User comments

Share your experience with using Zendesk and Roll20. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Roll20

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    πŸ‘Ž Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Roll20 Reviews

  1. When it works, its mediocre

    As a DM for homebrew games, I used Roll20 for 2+ years. When it works, its OK. When it doesn't, its frustrating. I use a lot of custom rules and they are simply not supported due to a lack of modularity within the system. A simple variant of Proficiency Dice in 5e is outlined in the rules, and even it is hacky and not well supported on Roll20.

    The format feels like it was made two decades ago, and the web console spits out warnings and errors left and right. There has even been some conspiracies / drama with some of the higher-ups at Roll20, showing a lack of leadership.

    Please, let's let Roll20 die. Support another system.

    πŸ‘ Pros:    Can purchase modules like curse of strahd and tomb of annihilation|Free for dms and players|Use with a variaty of systems|Many features
    πŸ‘Ž Cons:    Not modular enough for me|Hacky programming|Ugly|Features feel clunky and slow|Some features do not work well at all|Buggy
  2. Not very easy to learn

    Not easy to learn, not friendly controls

    🏁 Competitors: digitald20.com Digital d20
    πŸ‘ Pros:    The most famous
    πŸ‘Ž Cons:    User experiance|Design|Costly pro plan

10 Best Sites Like Roll20 Alternatives For Tabletop Gaming
These tools aide gamers during online games. Both Roll20 and the Roll20 alternatives can be best described as table-top games. Launched in 2012, Roll20 has received a lot of positive feedback.
Roll20 Alternatives, Similar Games, Apps 2020
Roll20 is a set of easy-to-use digital tools that extend the pencil and paper set. It is the easiest and free way to play board games (such as paper and pencil role-playing games) online with others. Roll20 is completely online, so it runs directly in your browser.
7 Best Roll20 alternatives 2020
Programs like Roll20 and Best Roll20 alternatives are quite similar. So you can play and try one of them and easily download from play store, app store and Roll20 official Website.

Social recommendations and mentions

Based on our record, Roll20 seems to be a lot more popular than Zendesk. While we know about 334 links to Roll20, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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Roll20 mentions (334)

  • Friend screwed 3/4 of the table out of 1/2 the game.
    There are other options: https://roll20.net/. Source: 7 months ago
  • Looking for a DND/TTRPG group
    I've used roll20.net up until now. They have a find group feature and a virtual table top with character sheets and dice roller included, so everything you need to play virtually is all on the one site. Source: 7 months ago
  • I’m here to giveaway $1,500 in RPG goodies to celebrate 1 Year of Roll20 x DriveThruRPG! [Mod Approved]
    1 Year Roll20 Pro Subscription ($109 value!) – use it yourself or give it to your GM! Source: 8 months ago
  • Looking for advice on running DnD game on stream!
    There are plenty of D&D software programs out there that are free and paid versions. Many of them with the ability to have friends join and interact with the table. As basic as Tabletop Simulator to Fantasy Grounds (both on steam that I have experience with, not an endorsement). roll20.net being a popular browser based version. Source: 8 months ago
  • I'm looking for someone to teach me how to Play DnD
    I have made a character on roll20.net that maybe border line iffy/OP, so I may have to make one that's not. My free time can be a bit unusual at times(it's 12:24AM as I write this)so someone who has similar free times as I do(if your interested let me know and we can talk times), basicly I've been listening to a DnD podcast and I think it sounds fun and I want to try it out Edit: I'm in PST timezone in... Source: 8 months ago
View more

What are some alternatives?

When comparing Zendesk and Roll20, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Foundry Virtual Tabletop - A self-hosted, modern, and developer-friendly roleplaying platform.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

D&D Beyond - Official online toolset for Dungeons & Dragons tabletop gaming

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Astral Tabletop - Create, host, and manage your tabletop role-playing games β€” online or in person