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Zenworks VS ServiceNow

Compare Zenworks VS ServiceNow and see what are their differences

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zenworks logo Zenworks

ZENworks 11 is comprised of four products that share a single, unified web-based management console...

ServiceNow logo ServiceNow

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.
  • Zenworks Landing page
    Landing page //
    2023-05-01
  • ServiceNow Landing page
    Landing page //
    2022-07-12

Zenworks features and specs

  • Unified Endpoint Management
    Zenworks provides a comprehensive platform for managing a variety of devices such as desktops, laptops, and mobile devices from a single console, simplifying administrative tasks and improving efficiency.
  • Comprehensive Security
    It offers robust security features including patch management, endpoint security, and encryption, helping protect organizational data and ensuring compliance with various security standards.
  • Enhanced Productivity
    With automated software distribution, asset tracking, and remote management capabilities, Zenworks helps boost IT team productivity and reduce manual intervention.
  • Scalability
    Zenworks is designed to scale from small businesses to large enterprises, allowing organizations to expand their UEM capabilities as they grow.
  • Cost Efficiency
    By integrating multiple management tools into a single solution, Zenworks can reduce the total cost of ownership compared to using multiple disparate solutions.

Possible disadvantages of Zenworks

  • Complexity
    The comprehensive nature of Zenworks means it can be complex to deploy and manage, potentially requiring significant time and expertise to fully utilize its capabilities.
  • Learning Curve
    Due to its extensive feature set, there may be a steeper learning curve for new users, necessitating training and familiarization to effectively manage the platform.
  • Initial Setup Cost
    The initial setup and configuration of Zenworks might involve a higher upfront investment in terms of time and resources compared to simpler solutions.
  • System Resource Usage
    Some users may experience increased system resource usage which can impact performance, particularly on older hardware or less robust infrastructures.
  • Vendor Lock-In
    Organizations may face challenges if they wish to migrate away from Zenworks due to potential vendor lock-in, which can complicate transitions to other UEM solutions.

ServiceNow features and specs

  • Comprehensive IT Service Management
    ServiceNow provides a wide range of ITSM functionalities like incident management, problem management, change management, and asset management, making it a robust tool for IT operations.
  • Customizable
    The platform is highly customizable, allowing organizations to tailor workflows, reports, and dashboards to meet specific business needs.
  • Integration Capabilities
    ServiceNow integrates easily with other enterprise systems like ERP, CRM, and monitoring tools, facilitating cross-departmental collaboration and data sharing.
  • Scalability
    The platform is scalable and can grow with your organization, making it suitable for both small businesses and large enterprises.
  • Automation
    ServiceNow offers powerful automation features that can streamline routine tasks and processes, reducing manual effort and errors.
  • Cloud-Based
    As a SaaS platform, ServiceNow delivers regular updates and patches, ensures uptime, and offers high availability, eliminating the need for on-premises infrastructure.

Possible disadvantages of ServiceNow

  • Cost
    ServiceNow can be expensive, particularly for small to mid-sized businesses, given its licensing and implementation costs.
  • Complexity
    The platform can be complex to implement and configure, requiring specialized skills and potentially leading to a steep learning curve for new users.
  • Performance
    There can be performance issues during peak times if the system is not properly tuned, which can affect usability.
  • Customization Challenges
    While highly customizable, extensive changes can lead to difficulties with future updates and maintenance, as customizations may need to be re-applied or re-configured.
  • Vendor Lock-In
    Being deeply tied into ServiceNow's ecosystem can make it difficult to switch vendors or platforms without substantial cost and effort.
  • User Interface
    While powerful, the user interface can sometimes be seen as less intuitive compared to more modern, lightweight solutions.

Zenworks videos

+ Add

#HowTo Create Dashboards using ZENworks Reporting

More videos:

  • Review - 650S ZenWorks Review, and Launch.

ServiceNow videos

+ Add

User Experience | What is ServiceNow and How Can It Help Me Do My Job?

More videos:

  • Review - ServiceNow Product Review
  • Tutorial - ServiceNow Application Review - How to Disable All Mandatory Form Fields Simultaneously in Madrid

Category Popularity

0-100% (relative to Zenworks and ServiceNow)

Zenworks

ServiceNow

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100
IT Asset Management
100 100%
IT Asset Management
0% 0
Service Desk
0 0%
Service Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zenworks and ServiceNow

Zenworks Reviews

We have no reviews of Zenworks yet.
Be the first one to post

ServiceNow Reviews

TOP RPA tools you should never miss | Octoparse RPA
ServiceNow RPA allows customers to build and run unattended automation natively within the ServiceNow platform. Its out-of-the-box connectors to over 50 apps that are commonly used alongside ServiceNow, such as Salesforce, Office 365, ZenDesk, and more. This enables easy automation of workflows across systems. It also has a visual interface for creating automation without...
Source: www.octoparse.ai
13 tools to use for DevSecOps automation
💰 ServiceNow is a cloud computing platform to help companies manage digital workflows for their operations. The ServiceNow node allows you to manage, among others, incidents, business services, and user roles.
Source: n8n.io
The Best Asset Management Software of 2017
Bottom Line: ServiceNow asset management is usable from a features perspective, but is burdened by a complex user interface that's mostly the result of it being part of a much larger business application framework.
Source: au.pcmag.com

Social recommendations and mentions

Based on our record, ServiceNow seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zenworks mentions (0)

We have not tracked any mentions of Zenworks yet. Tracking of Zenworks recommendations started around Mar 2021.

ServiceNow mentions (2)

  • Case creation via email
    The instance email address is tied to the instance name. Rename the instance and the email address also changes. You cannot change the email address otherwise. However, as mentioned, you can have a custom email address [something@yourdomain.com](mailto:something@yourdomain.com) forward to the instance email address. From a user perspective, they wouldn't be using a servicenow.com email address and you have to... Source: about 2 years ago
  • Is there a payment service that can be used in the Caribbean?
    Wrong sub, friend. This is for the product servicenow. Source: over 3 years ago

What are some alternatives?

When comparing Zenworks and ServiceNow, you can also consider the following products

Ivanti IT Asset Management Suite - Ivanti IT Asset Management Suite is an intelligent and advanced-level software solution that allows you to view and monitor all kinds of IT assets such as hardware, endpoints, systems, servers, teams, databases, and many others.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Cherwell IT Asset Management - Our IT Asset Management Software tracks and manages assets through a complete lifecycle supplying information that supports multiple ITSM processes. Watch demo now!

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

VIZOR - Build the Immersive Web with Vizor as easy as drag and drop.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

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