Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
Our package management software uses machine vision and AI to automate your mailroom and front desk operations. PackageX Receive is easy to use, highly scalable, and works across industries, including:
Simply snap a photo of any package or delivery label (even handwritten! βοΈ), and our package management software will: π Automatically extract all relevant information, π Match deliveries to the correct recipients, π Manage notifications, π Send alerts and reminders to all recipients, π Collect proof of pickups, and π Keep track of every item that enters and leaves your mailroom
π Trusted by smart teams at WeWork, DelVal, and more in 210+ cities worldwide π 100% powered by the cloud. No specialized hardware needed! π Scan packages and notify recipients with the click of a single button π Painless inbound and outbound package tracking π Quick and powerful search: search by carrier, retailer, sender, sender address, or recipient π Users can assign a designated pickup person to collect all of their business's packages π Real-time data and insightful analytics for smarter mailroom operation management π Custom branding features to personalize email communication π Access to our "Virtual Mailroom" features. Convenient call to action buttons within your notification emails.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk β Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
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