Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Signal seems to be a lot more popular than Zoho Desk. While we know about 180 links to Signal, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk โ Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Just so you know: https://grapheneos.org/ and https://signal.org/ do exist! - Source: Hacker News / 4 months ago
Signal works the same but without the user tracking from Meta/Facebook. Many people use it as well but I'm surprised that a majority sticks to WhatsApp. Source: 7 months ago
A question I often get is "Well are my text messages safe" The short answer is... Maybe? Depends on what type of phone you use, your carrier, and a bunch of other factors. One way to avoid this is to use an end-to-end encrypted text service like Signal if that is a concern of yours. VERY IMPORTANT NOTES: Telegram and WhatsApp are not secure. The way to think of this security is that if is retained by a server... Source: 7 months ago
The linked page is on signalusers.org, but Signal's regular home site is https://signal.org/. I'm looking all over signal.org for some link from there to signalusers.org, as that would make me more relaxed about the authenticity of the latter -- i.e., that it really is run by the same people who run signal.org. Yes, maybe I'm being paranoid. But we're talking about an app whose whole purpose is secure... - Source: Hacker News / 8 months ago
WhatsApp and Signal: Of course Iโm going to conclude with the point to point encrypted communication apps Signal and WhatsApp. Most of our clients around the world communicate in these apps more than they make phone calls or send emails. Set up an account in each app and start leveraging the text, photo, phone and video features to have easy and fast conversations with your global contacts. See https://signal.org... Source: about 1 year ago
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