Zoho Desk Reviews

1. Neha

   | Helpdesk Manager at Tagio | about 4 years ago
   Excellent Ticketing software with clean interface

   What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

   🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk

   👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable

   👎 Cons:    Need more image manipulation feature
2. Kassy

   | CXO at Filter Publications | about 4 years ago
   April 2020 Inexpensive Customer Service Software

   Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

   🏁 Competitors: Zendesk, Salesforce Service Cloud

   👍 Pros:    Easy user interface|Great customer support|Highly customizable

   👎 Cons:    Few features are in beta
3. Vincy Dahiya

   | Co-Founder at SMBCon | about 4 years ago
   Vincy Dahiya

   Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

   🏁 Competitors: Zendesk

   👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

Standuply Reviews

Zoho Desk mentions (1)

• Free for dev - list of software (SaaS, PaaS, IaaS, etc.)

  Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago

Standuply mentions (4)

• How to Create Slack Simple Poll in 3 Steps

  If you’re satisfied with the product and ready to get started, click here! Source: over 1 year ago

• 30 Great Check-In Questions for Managers to Drop in Meetings

  Tips: A few other pointers to make daily standups more productive include keeping your standup groups small so daily updates are agile, concise, and relevant to attendees -- ideally at a 9 person maximum, according to the Scrum Guide. Also consider automating standup meetings to be more flexible for bigger teams with tools like Standuply or Geekbot. - Source: dev.to / about 2 years ago

• Share google forms via slack?

  If that doesn't have everything you need, checkout the third party app Standuply: https://standuply.com/. Source: almost 3 years ago

• 15 Best Slack Apps for the Future of Work

  Standuply is a project management assistant that automates management processes and internal Q&A for teams. The app allows you to run asynchronous standup meetings, retro meetings, backlog grooming, planning meetings, team mood check-ins and more via text, voice and video. Additionally, Standuply's internal Q&A system provides a shared knowledge space to find answers to common team questions, or funnel new... - Source: dev.to / almost 3 years ago