Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
The best standup bot for keeping your team on track during daily async standup meetings. Sup can facilitate a standup meeting, retrospective meeting, or other meetings asynchronously for your team using either a chat-based interface or a dialogue window.
Conduct standups & follow-ups: Sup provides team standup updates. You can see how everything works with direct questions and answers. Asynchronous standups and multiple follow-ups are a click away.
Vacation Tracker: Request, approve, view, and manage vacations with Sup. Holiday tracking is easy with regular updates and a dashboard of employee holiday analytics.
Create surveys & polls: Remote working can become a lot easier when you can make quick decisions based on surveys and quick polls. Make it simple for your team to voice their opinions.
Track team mood: Sup? Is that what you want to ask your team? Using mood tracking, understand your team's emotions. To gauge team morale, use it with a follow-up like standups. The anonymity of responses allows for honest answers.
Integrations: Sup x GoogleSheets. Sup integrates with Google Sheets to create a new Google Sheet file at the end of every month and sync the follow-up responses. Trusted by small and big-leaguers like Iterable, Adobe, PWC, Stripe, MailChimp, Starbucks, Mixpanel, Dell, Warner Bros, Wise, Perceptyx, Udaan, and more.
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
We use Sup bot extensively in our team to facilitate standup, End-of-day follow-ups, holiday tracking - all without leaving Slack.
Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk β Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
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Standup Bot - An easy to use bot that automates your teamβs standups, check-ins or any kind of recurring status update meetings, without breaking the bank.