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Zoho People VS Freshdesk

Compare Zoho People VS Freshdesk and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Zoho People logo Zoho People

Zoho People offers complete online HR solution to manage the workforce.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • Zoho People Landing page
    Landing page //
    2023-09-01

Zoho People is a cloud-based HRMS that ensures HR operations are streamlined while providing a great experience to your employees. Right from onboarding to exit, you can manage all HR operations from a central place.

Zoho People, a part of the Zoho suite of applications is developed to ease every aspect of HR management in an organization. At a time when technology is revolutionizing the way employees work, managing HR operations manually can be frustrating and time-consuming. With Zoho People, all the vital HR functions including onboarding, document management, case management, learning and development, time and attendance , leave management, etc. can be simplified and automated. Also, as one of the leading cloud-based HR software in India, Zoho People makes HR processes more accessible, transparent and accountable. Altogether, Zoho People is a one-stop solution that is required to level up your HR operations. Take a 15-day free trial to know more about our product. No Credit Card required.

  • Freshdesk Landing page
    Landing page //
    2022-01-28

Zoho People

Website
zoho.com
Pricing URL
Official Zoho People Pricing
$ Details
freemium $1.0 / Monthly ((Per Employee))
Platforms
Android iOS Browser Web Google Chrome
Release Date
2008 March
Edit details

Freshdesk

Website
freshworks.com
Pricing URL
Official Freshdesk Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Zoho People features and specs

  • Free Trial: Yes
  • Analytics and Reporting: Yes
  • Performance Management: Yes
  • Employee onboarding: Yes
  • Employee Self Serve: Yes
  • Employee timesheets: Yes
  • Absence management: Yes
  • Attendance Management: Yes
  • Shift Management: Yes
  • Learning management: Yes
  • Time & Attendance Tracking: Yes
  • Biometric Time and Attendance: Yes
  • Easy to Set-up and use: less than 5 min setup
  • Automated workflow: Yes
  • Custom forms: Ability to support custom forms

Freshdesk features and specs

No features have been listed yet.

Zoho People videos

+ Add

Product overview of Zoho People

More videos:

  • Review - Zoho People Overview
  • Review - Zoho People- Getting started with the performance management system

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Zoho People and Freshdesk)

Zoho People

Freshdesk

HR
100 100%
HR
0% 0
Customer Support
0 0%
Customer Support
100% 100
HR Tools
100 100%
HR Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Zoho People and Freshdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho People and Freshdesk

Zoho People Reviews

Top 57 Thinkific Alternatives: Best 7 & Other 50 Platforms
Zoho People is not exactly a direct alternative to Thinkific. Still, the platform will allow you to manage your employees, educate them and collaborate with them to contribute to your business’s overall success.
Source: uteach.io
GreytHR Vs Keka HRMS Vs Zoho People: A Comparative Study of HRMS Software
Founded in 1996, Zoho People is a cohesive HR software solution designed to cater to the needs of SMEs as well and large businesses. Zoho People enables users to manage all their HR and payroll related queries from a central location, making it accessible to attract, retain, and reward people for augmenting the business. Moreover, it also helps in managing costs to the...
Source: www.techjockey.com
Affordable HR Management Software for Small Business
Zoho People HR management software simplifies and streamlines business owners’ workflows. For example, employees at different experience levels or in different locations may have their own parameters for vacation time or training. Rather than forcing you to fit your company's business model into a predefined structure, Zoho People lets you define the types of leave available...
Source: www.smallbusinesscomputing.com

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho People mentions (0)

We have not tracked any mentions of Zoho People yet. Tracking of Zoho People recommendations started around Mar 2021.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Zoho People and Freshdesk, you can also consider the following products

BambooHR - Personalized HR software for SMBs

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Keka - Keka is India's most desired HR & Payroll software. Keka's HR Payroll software help organizations create the best employee experience EVER! check for a free trial.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

greytHR - Essential HR Business Tools To Survive And Thrive

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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