Software Alternatives, Accelerators & Startups

Zoho People VS LiveAgent

Compare Zoho People VS LiveAgent and see what are their differences

Zoho People logo Zoho People

Zoho People offers complete online HR solution to manage the workforce.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Zoho People Landing page
    Landing page //
    2023-09-01

Zoho People is a cloud-based HRMS that ensures HR operations are streamlined while providing a great experience to your employees. Right from onboarding to exit, you can manage all HR operations from a central place.

Zoho People, a part of the Zoho suite of applications is developed to ease every aspect of HR management in an organization. At a time when technology is revolutionizing the way employees work, managing HR operations manually can be frustrating and time-consuming. With Zoho People, all the vital HR functions including onboarding, document management, case management, learning and development, time and attendance , leave management, etc. can be simplified and automated. Also, as one of the leading cloud-based HR software in India, Zoho People makes HR processes more accessible, transparent and accountable. Altogether, Zoho People is a one-stop solution that is required to level up your HR operations. Take a 15-day free trial to know more about our product. No Credit Card required.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Zoho People

Website
zoho.com
$ Details
freemium $1.0 / Monthly ((Per Employee))
Platforms
Android iOS Browser Web Google Chrome
Release Date
2008 March

Zoho People features and specs

  • Free Trial: Yes
  • Analytics and Reporting: Yes
  • Performance Management: Yes
  • Employee onboarding: Yes
  • Employee Self Serve: Yes
  • Employee timesheets: Yes
  • Absence management: Yes
  • Attendance Management: Yes
  • Shift Management: Yes
  • Learning management: Yes
  • Time & Attendance Tracking: Yes
  • Biometric Time and Attendance: Yes
  • Easy to Set-up and use: less than 5 min setup
  • Automated workflow: Yes
  • Custom forms: Ability to support custom forms

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Zoho People videos

Product overview of Zoho People

More videos:

  • Review - Zoho People Overview
  • Review - Zoho People- Getting started with the performance management system

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Zoho People and LiveAgent)
HR
100 100%
0% 0
Customer Support
0 0%
100% 100
HR Tools
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Zoho People and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho People and LiveAgent

Zoho People Reviews

Top 57 Thinkific Alternatives: Best 7 & Other 50 Platforms
Zoho People is not exactly a direct alternative to Thinkific. Still, the platform will allow you to manage your employees, educate them and collaborate with them to contribute to your business’s overall success.
Source: uteach.io
GreytHR Vs Keka HRMS Vs Zoho People: A Comparative Study of HRMS Software
Founded in 1996, Zoho People is a cohesive HR software solution designed to cater to the needs of SMEs as well and large businesses. Zoho People enables users to manage all their HR and payroll related queries from a central location, making it accessible to attract, retain, and reward people for augmenting the business. Moreover, it also helps in managing costs to the...
Affordable HR Management Software for Small Business
Zoho People HR management software simplifies and streamlines business owners’ workflows. For example, employees at different experience levels or in different locations may have their own parameters for vacation time or training. Rather than forcing you to fit your company's business model into a predefined structure, Zoho People lets you define the types of leave available...

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing Zoho People and LiveAgent, you can also consider the following products

BambooHR - Personalized HR software for SMBs

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Keka - Keka is India's most desired HR & Payroll software. Keka's HR Payroll software help organizations create the best employee experience EVER! check for a free trial.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

greytHR - Essential HR Business Tools To Survive And Thrive

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.