Table of contents
User-Friendly Interface
HESK provides a simple and intuitive interface that is easy for both administrative staff and end-users to navigate, making it accessible even for users with limited technical knowledge.
Free Version
HESK offers a free version that includes core help desk and ticketing functionalities, which is an attractive option for small businesses or organizations with limited budgets.
Customizable
Users can customize various aspects of HESK, including fields and templates, to adapt it to their specific business needs and improve workflow efficiency.
Knowledge Base Feature
HESK includes a built-in knowledge base that allows businesses to set up FAQs and documentation to help users find solutions without submitting tickets.
Email Notifications
The software provides email notifications for ticket updates and reminders, ensuring that both customers and support staff are kept informed about ticket status.
We have collected here some useful links to help you find out if HESK is good.
Check the traffic stats of HESK on SimilarWeb. The key metrics to look for are: monthly visits, average visit duration, pages per visit, and traffic by country. Moreoever, check the traffic sources. For example "Direct" traffic is a good sign.
Check the "Domain Rating" of HESK on Ahrefs. The domain rating is a measure of the strength of a website's backlink profile on a scale from 0 to 100. It shows the strength of HESK's backlink profile compared to the other websites. In most cases a domain rating of 60+ is considered good and 70+ is considered very good.
Check the "Domain Authority" of HESK on MOZ. A website's domain authority (DA) is a search engine ranking score that predicts how well a website will rank on search engine result pages (SERPs). It is based on a 100-point logarithmic scale, with higher scores corresponding to a greater likelihood of ranking. This is another useful metric to check if a website is good.
The latest comments about HESK on Reddit. This can help you find out how popualr the product is and what people think about it.
I cannot remember if HESK does natively or if we changed the PHP to query / populate the user details. Source: about 2 years ago
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Is HESK good? This is an informative page that will help you find out. Moreover, you can review and discuss HESK here. The primary details have not been verified within the last quarter, and they might be outdated. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.
