Top 12 Open-Source Alternatives to Freshdesk Omni

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Freshdesk Omni

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Product categories

AI Platform Appointments and Scheduling CRM Chat Chatbots Customer Interaction Customer Service Customer Support Help Desk Live Chat Online Reviews Reputation Management

Summary

The top open-source alternatives to Freshdesk Omni are Mibew, osTicket, and Birdeye. One of the criteria for ordering this list is the number of mentions that products have on reliable external sources. You can suggest additional sources through the form here.

Mibew Landing Page
1

Mibew

The official site of the open-source live support application Mibew Messenger
Pricing:
- Open Source
#Live Chat #Customer Service #Help Desk 1 social mentions
osTicket Landing Page
2

osTicket

osTicket is a widely-used open source support ticket system.
Pricing:
- Open Source
#Live Chat #Customer Service #Help Desk 38 social mentions
Birdeye Landing Page
3

Birdeye

#1 most trusted reputation and customer experience platform for local business
Pricing:
- Open Source
- Paid
- Free Trial
- $299.0 / Monthly
#Surveys #Appointments and Scheduling #Live Chat 6 social mentions
Zadarma Landing Page
4

Zadarma

A new generation of VoIP for your business. Zadarma offers virtual phone numbers in 100+ countries, cloud PBX, and CRM systems.
Pricing:
- Open Source
- Freemium
- Free Trial
#CRM #Live Chat #Help Desk 4 social mentions
Landbot Landing Page
5

Landbot

An intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements.
Pricing:
- Open Source
- Freemium
- Free Trial
- €30.0 / Monthly
#CRM #Live Chat #Chatbots
smooch Landing Page
6

smooch

Smooch connects your business software to all the world’s messaging channels for a more human customer experience.
Pricing:
- Open Source
#Live Chat #Customer Service #Help Desk 1 social mentions
Dashly.io Landing Page
7

Dashly.io

Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the funnel and reactivate inactive users with live chat, bots, and targeted messages.
Pricing:
- Open Source
- Freemium
- Free Trial
#Marketing Automation #Live Chat #Customer Messaging
ChatWoot Landing Page
8

ChatWoot

Open-source omnichannel customer engagement platform
Pricing:
- Open Source
- Freemium
- $19.0 / Monthly (per agent)
#Live Chat #Help Desk #Support 5 social mentions
Zammad Landing Page
9

Zammad

The Zammad - Help Desk and Ticket System - Community Page
Pricing:
- Open Source
#Live Chat #Customer Service #Help Desk 18 social mentions
Podium Landing Page
10

Podium

Podium helps your business get more customer reviews, manage customer feedback, customer interaction, and online review management from one software.
Pricing:
- Open Source
#Customer Feedback #Online Reviews #Reputation Management
Kommunicate Landing Page
11

Kommunicate

Customer support automation platform with live chat and chatbots
Pricing:
- Open Source
- Paid
- Free Trial
- $40.0 / Monthly (2 teammates)
#CRM #Live Chat #Chatbots 1 social mentions
BotStar Landing Page
12

BotStar

BotStar | Engage Customers Online with Live Chat & Chatbots
Pricing:
- Open Source
- Freemium
- $15.0 / Monthly (500 Monthly Sessions)
#Live Chat #Chatbots #Chat 1 social mentions