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BMC Helix ITSM VS Freshservice

Compare BMC Helix ITSM VS Freshservice and see what are their differences

SysAid
SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. featured
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BMC Helix ITSM logo BMC Helix ITSM

BMC Helix ITSM is a SaaS-based software that helps IT companies in providing effective service management solutions.

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • BMC Helix ITSM Landing page
    Landing page //
    2023-09-11
  • Freshservice Homepage
    Homepage //
    2024-05-06

BMC Helix ITSM features and specs

  • Comprehensive Functionality
    BMC Helix ITSM provides a wide range of IT service management functionalities, including incident management, problem management, change management, and asset management, making it a comprehensive solution for diverse IT needs.
  • AI-Driven Automation
    The platform utilizes artificial intelligence to automate routine tasks and workflows, thereby improving efficiency and reducing the manual workload on IT teams.
  • Cloud-Based Flexibility
    As a cloud-based solution, BMC Helix ITSM offers scalability and accessibility, allowing organizations to deploy resources as needed and access tools from anywhere.
  • Customization and Integration
    The platform is highly customizable and integrates with various third-party applications, enabling organizations to tailor the solution to their specific requirements and improve interoperability.
  • User-Friendly Interface
    BMC Helix ITSM features an intuitive and modern user interface that enhances user experience and makes it easy for IT staff to navigate and perform tasks effectively.

Possible disadvantages of BMC Helix ITSM

  • Cost
    BMC Helix ITSM can be quite expensive, particularly for small and medium-sized businesses, due to its comprehensive features and scalability options.
  • Complexity in Setup
    The initial setup and configuration of the platform can be complex and time-consuming, requiring significant expertise and resources, which may be challenging for some organizations.
  • Learning Curve
    Due to its wide range of features and functionalities, there can be a steep learning curve for new users, potentially requiring extensive training and adaptation time.
  • Dependence on Internet Connectivity
    Being a cloud-based solution, BMC Helix ITSM is reliant on stable internet connectivity, which can be a drawback in areas with unreliable connections.

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

BMC Helix ITSM videos

+ Add

Overview of BMC Helix ITSM Insights

More videos:

  • Review - What’s new in BMC Helix ITSM 20.08

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Category Popularity

0-100% (relative to BMC Helix ITSM and Freshservice)

BMC Helix ITSM

Freshservice

Help Desk
18 18%
Help Desk
82% 82
Project Management
0 0%
Project Management
100% 100
Service Desk
100 100%
Service Desk
0% 0
IT Management
11 11%
IT Management
89% 89

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare BMC Helix ITSM and Freshservice

BMC Helix ITSM Reviews

We have no reviews of BMC Helix ITSM yet.
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Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BMC Helix ITSM mentions (0)

We have not tracked any mentions of BMC Helix ITSM yet. Tracking of BMC Helix ITSM recommendations started around Mar 2021.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

What are some alternatives?

When comparing BMC Helix ITSM and Freshservice, you can also consider the following products

ManageEngine ServiceDesk Plus - Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Basecamp - A simple and elegant project management system.

HCL SX - Unlock AI-driven Service Management for IT and Beyond

Redmine - Flexible project management web application

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