Software Alternatives, Accelerators & Startups

Brandfolder VS EcholoN

Compare Brandfolder VS EcholoN and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Brandfolder logo Brandfolder

One link to all your marketing assets. Brandfolder is your convenient source to visually organize, quickly find and easily share all your final brand assets.

EcholoN logo EcholoN

Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)...
Visit Website
  • Brandfolder Landing page
    Landing page //
    2023-10-08
  • EcholoN Landing page
    Landing page //
    2022-09-29

EcholoN is a state-of-the-art enterprise service management platform specifically designed to help businesses deliver efficient and responsive services. With a wide range of features covering service management, helpdesk software, and helpdesk & ticketing system, EcholoN is the ideal solution to improve customer service and customer care with FSM.

This comprehensive service management platform provides organisations with the tools to effectively manage their service operations. EcholoN allows you to manage and quickly respond to all customer service tickets in one central location.

EcholoN's service desk brings together all the essential tools you need to provide effective customer service. From capturing and managing customer tickets to tracking ticket processing and communicating with customers, EcholoN's Service Desk feature has everything you need to better organise your customer service.

In addition, EcholoN offers functions for ITSM and configuration management. The IT service management functions enable you to effectively manage your IT services and improve customer satisfaction. EcholoN's configuration management and CMDB help you track the configuration of your IT infrastructure and manage changes.

Solutions overview

Visit: EcholoN

EcholoN

Website
echolon.de
Pricing URL
-
$ Details
freemium €5000.0 / One-off (5 User)
Platforms
Windows Windows Phone iOS Android Linux RPC API GraphQL API Telegram REST API
Release Date
1997 July

Brandfolder features and specs

  • User-Friendly Interface
    Brandfolder offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical skills.
  • Digital Asset Management
    The platform provides robust digital asset management capabilities, including metadata tagging, version control, and asset organization.
  • Collaboration Tools
    Brandfolder allows for seamless collaboration among team members with features such as commenting, sharing, and approval workflows.
  • Custom Permissions
    Users can set custom permissions and access controls, ensuring that sensitive assets are only available to authorized personnel.
  • Analytics and Reporting
    Brandfolder offers detailed analytics and reporting tools that help track asset performance and usage metrics.
  • Integration Capabilities
    The platform integrates with various third-party tools, including Adobe Creative Cloud, Slack, and Google Drive, enhancing its utility.
  • Security Features
    Brandfolder provides strong security features, including encryption and compliance with various data protection regulations.
  • Customer Support
    Brandfolder has a dedicated support team and offers various customer support options, including live chat and email.

Possible disadvantages of Brandfolder

  • Cost
    Brandfolder can be relatively expensive, particularly for small businesses or teams with limited budgets.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, some advanced features may require time and training to utilize effectively.
  • Limited Free Tier
    Brandfolder's free tier offers limited functionality, which may not be sufficient for larger teams or more complex needs.
  • Customization Limitations
    Some users may find that the platform lacks certain customization options to tailor the interface and workflow to their specific needs.
  • Performance Issues
    Occasional performance issues, such as slow load times, have been reported by some users, particularly when managing large volumes of assets.
  • Complexity in Setup
    Initial setup and onboarding can be complex and time-consuming, especially for organizations with extensive existing asset libraries.
  • Dependency on Internet
    Like most cloud-based solutions, Brandfolder requires a stable internet connection, which can be a drawback in areas with unreliable connectivity.

EcholoN features and specs

  • CMDB
  • Offline
  • App
  • Workflow Engine
  • ITSM
  • Help Desk
  • AI
  • Bot integration
  • Field Service Management
  • Knowledgebase
  • Customer Service
  • CMMS
  • Online and Offline

Brandfolder videos

Product Overview | Brandfolder

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EcholoN videos

EcholoN in 3 minutes

Category Popularity

0-100% (relative to Brandfolder and EcholoN)
Digital Asset Management
100 100%
0% 0
Help Desk
0 0%
100% 100
Marketing Platform
100 100%
0% 0
Customer Service
0 0%
100% 100

Questions and Answers

As answered by people managing Brandfolder and EcholoN.

How would you describe your primary audience?

EcholoN's answer:

As a software development company specializing in holistic service management software, EcholoN caters to a diverse range of audiences.

One primary audience for EcholoN is businesses of all sizes and industries that require a robust system to manage their service operations. This includes companies in fields such as IT, telecommunications, facilities management, healthcare, and many others. These businesses are seeking a comprehensive solution to streamline their service processes, enhance collaboration, and improve overall efficiency.

Furthermore, EcholoN attracts professionals within these businesses who are responsible for managing and overseeing service operations. This may include service managers, IT managers, facilities managers, and other decision-makers who are seeking a user-friendly and customizable software to meet their unique requirements.

EcholoN also appeals to IT departments within organizations that are in search of software that seamlessly integrates with their existing systems, such as CRM and ERP platforms. These IT professionals value software that can be easily implemented and integrated without causing disruptions to their current workflows.

Overall, EcholoN's primary audience consists of businesses and professionals looking for a holistic service management solution that can be tailored to their specific needs, provides ease of use, and offers seamless integration with other systems.

What's the story behind your product?

EcholoN's answer:

The story behind EcholoN is one of innovation, dedication, and a passion for providing businesses with holistic service management solutions.

EcholoN was founded by a team of software development experts who recognized the growing need for a comprehensive software platform that could effectively manage service operations across various industries. These visionary individuals saw an opportunity to bridge the gap between multiple systems and processes that were often disjointed and inefficient.

The journey began with extensive research and analysis, studying the pain points and challenges faced by businesses in managing their service operations. Through countless hours of brainstorming and collaboration, the team conceptualized a software solution that would address these challenges head-on.

With a clear vision in mind, the team delved into the development process, leveraging their expertise in software development, project management, and service management. They focused on creating a solution that would seamlessly integrate with existing systems and provide businesses with the flexibility and customization they needed.

Throughout the development process, the team remained dedicated to ensuring that EcholoN would not only meet industry standards but also exceed user expectations. They understood the importance of a user-friendly interface and focused on creating an intuitive platform that could be easily adopted by businesses of all sizes and technical backgrounds.

After months of hard work, testing, and refining, the first version of EcholoN was launched. From its inception, EcholoN stood out from its competitors due to its emphasis on seamless integration, tailored solutions, user-friendly interface, enhanced collaboration, comprehensive reporting, and exceptional customer support.

The positive response from businesses using EcholoN was overwhelming. Companies experienced increased efficiency, improved communication, and enhanced customer satisfaction. This success motivated the team behind EcholoN to continue refining and enhancing the software, incorporating customer feedback and industry best practices.

Today, EcholoN is recognized as a leader in holistic service management software, trusted by businesses around the globe. The company continues to innovate and evolve, staying ahead of emerging technologies and industry trends to ensure that businesses have access to the most advanced tools for managing their service operations.

The story of EcholoN is not just about software development; it's about empowering businesses to excel in their service delivery, achieve operational excellence, and drive sustainable growth. With a relentless commitment to innovation and customer satisfaction, EcholoN is shaping the future of holistic service management.

Why should a person choose your product over its competitors?

EcholoN's answer:

In a world where businesses are constantly striving for efficiency and effectiveness, the right software can make all the difference.

Seamless Integration

One of the key advantages of EcholoN is its ability to seamlessly integrate with existing systems. Whether you are using CRM software, ERP systems, or other third-party applications, EcholoN can harmoniously connect with them. This integration ensures smooth flow of data and eliminates any gaps or duplication, saving your team valuable time and effort.

Tailored Solutions

Unlike its competitors, EcholoN understands that every business is different. That's why their software is highly customizable to fit your specific needs. From configuring workflows to creating user roles and permissions, EcholoN offers flexibility in designing a solution that works best for your unique requirements. With EcholoN, you are not bound by a one-size-fits-all approach - you are in control.

User-Friendly Interface

While many competitors may offer complex and intimidating interfaces, EcholoN sets itself apart with its intuitive and user-friendly design. The software has been developed with a strong focus on usability, ensuring that even non-technical users can easily navigate and operate the platform. With EcholoN, you don't need to be an IT expert to reap its benefits.

Enhanced Collaboration

Collaboration is key in today's fast-paced business environment, and EcholoN understands that. With its advanced collaboration features, EcholoN promotes seamless teamwork and knowledge sharing. From assigning tasks and tracking progress to centralizing communication and document management, EcholoN fosters a collaborative culture that maximizes productivity and efficiency.

Comprehensive Reporting

In order to make informed business decisions, you need access to accurate and relevant data. EcholoN provides comprehensive reporting capabilities, allowing you to gain valuable insights into your operations. With customizable dashboards, real-time analytics, and easy-to-understand visualizations, EcholoN empowers you to make data-driven decisions that drive growth and success.

Exceptional Customer Support

At EcholoN, customer satisfaction is paramount. Their dedicated support team is always ready to assist you every step of the way. Whether you have questions, need assistance with implementation, or require technical support, EcholoN's reliable and responsive customer service ensures that you are never left stranded. With EcholoN, you are not just getting a software - you are getting a partner in your business journey.

"EcholoN combines the power of seamless integration, tailored solutions, user-friendly interface, enhanced collaboration, comprehensive reporting, and exceptional customer support, making it the ultimate choice for holistic service management."

In conclusion, when choosing a service management software, EcholoN reigns supreme. Its ability to seamlessly integrate with existing systems, provide tailored solutions, offer a user-friendly interface, promote enhanced collaboration, deliver comprehensive reporting, and provide exceptional customer support sets it apart from its competitors. Make the smart choice and choose EcholoN for all your holistic service management needs.

Who are some of the biggest customers of your product?

EcholoN's answer:

  • Airbus,
  • McDonalds
  • Coca Cola

see also (https://www.echolon.de/en/references/)

Which are the primary technologies used for building your product?

EcholoN's answer:

EcholoN leverages a robust technology stack to create its holistic service management software. The primary technologies used for building the product include:

Programming Languages: EcholoN utilizes several programming languages to build its software, including:

  • C#: C-Sharp is a versatile programming language that provides the foundation for EcholoN's backend development. It offers scalability, reliability, and cross-platform compatibility, making it ideal for enterprise-level software solutions.

Database Management System: To store and manage data, EcholoN utilizes a powerful database management system:

  • MS SQL: MS SQL is relational database management system (RDBMS) that is widely used for its scalability, performance, and reliability. It efficiently handles data storage and retrieval for EcholoN's software.

Web Development Frameworks: EcholoN employs web development frameworks to streamline application development and enhance efficiency:

  • AngularJS: AngularJS is an open-source JavaScript framework that powers the frontend development of EcholoN. It simplifies the building of dynamic Single-Page Applications (SPAs), enhancing user experience with its declarative approach.

Software Architecture/Design Patterns: EcholoN incorporates industry-standard design patterns and architectural principles to ensure stability, flexibility, and scalability:

  • Model-View-Controller (MVC): The MVC design pattern separates the application into three interconnected components - model, view, and controller. EcholoN utilizes this pattern to facilitate modular development, making the software easier to maintain and scale.

  • Microservices Architecture: EcholoN follows a microservices architecture, breaking the software into loosely coupled, independently deployable services. This approach allows for scalability, fault tolerance, and enables rapid development of new features.

Cloud Computing: EcholoN leverages cloud computing technologies to enhance scalability and availability. It is available as SaaS in the EcholoN.Cloud but can also be hosted on AZURE and AWS.

By leveraging these technologies, EcholoN creates a robust and efficient holistic service management software solution that meets the diverse needs of businesses across various industries. The careful selection of technologies enables EcholoN to provide a seamless user experience, scalable performance, and adaptability to changing business requirements.

What makes your product unique?

EcholoN's answer:

EcholoN - the individual standard - software - tailor-made suit - is an enterprise service management solution that has been specially developed for companies and institutions of all sizes. EcholoN is a holistic service management system that serves all areas dealing with structured documentation and processes. The software offers a comprehensive solution for the entire service management in companies and is characterised by a high degree of automation. EcholoN is a professional system that enables the greatest possible efficiency and control in the organisation of customer and supplier relationships. An *individual standard software that always remains updateable

EcholoN Metaphor - 3 Comparisons One Solution

EcholoN is like Fischertechnik*...

Fischertechnik is a well-known German construction toy company that has been around since the 1965s. Their toys are known for their durability and flexibility...

EcholoN can be designed, configured and adapted to your needs in a very fine-grained way without programming. EcholoN remains updateable.

EcholoN is like LEGO*...

LEGO is a building system with stable components that can be combined easily and quickly.

**EcholoN also supplies stable standard components and modules that can be combined as desired. Your creativity determines the solution.

EcholoN is like PLAYMOBIL*...

PLAYMOBIL delivers high-quality and comprehensive scenarios.

EcholoN also offers just that - standard workflows, processes and templates for your use cases - which can also be customised. EcholoN - Standard: simple, fast and efficient. Helps companies save time and money.

see also (https://www.echolon.de/en/)

User comments

Share your experience with using Brandfolder and EcholoN. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Brandfolder and EcholoN

Brandfolder Reviews

Top 12 Online Collaboration Tools for Smart Working
Brandfolder is an asset for teams who want to share and manage brand assets with internal and external stakeholders within the organization.
Source: niftypm.com
5 Best Brand Management Software to Boost your Marketing Automation Success
World’s most powerfully simple digital asset management (DAM) platform. Customers love them because of their easy-to-use interface, highly responsive customer support, and thoughtful features. Easily store, share, and showcase what’s important to your brand with their cloud-based SaaS solution. Their intuitive tool empowers brands to become more organized, consistent, and...

EcholoN Reviews

  1. An infinitely reliable tool with enormous functions and an absolute overview!

    All incoming support and training requests as well as service orders are handled with EcholoN. In addition - through delegations to other departments - change requests or second & third level processing are managed. An option to optimise our own processes on a regular basis is offered by reporting: evaluation of completion categories and type of service contracts of the requester(s).

    As far as data reconciliation with our ERP and stability are concerned, EcholoN is colossally reliable. We have been using EcholoN for 2 years - with over 20k tickets/year - and it runs perfectly; no failures.

    To be able to react adequately to different situations and to give us an invaluable overview, we use the possibility of the different cockpits. Predefined mandatory fields set in the appropriate places guarantee both a seamless flow of information and reliable evaluations. The latter can be created with maximum flexibility. New staff can be trained quickly, because the operation is intuitive.

    👍 Pros:    Quick and easy|Great customer support|Useful features|Fast support|Easy to setup|Great set of functions|Highly recommend|Third party service integration|Intuitive user interface|Automation and custom functions|Customer support|Simple yet powerful and efficient tool|Offline|Api & webhooks|Rest api|Automatic graphql & rest api
    👎 Cons:    Can’t find anything bad.
  2. Andree S.
    · Team Leader Service Desk at J. Bünting Beteiligungs AG ·
    Holistic service management at professional level

    We continue to expand the system and use it as strategic group software. Very constructive cooperation with the colleagues from EcholoN.

    Pros: Individual configuration options, the software adapts to the company and not vice versa. - Automatic processes (ticket creation, workflows, etc.) DWS takes care of everything! - Different clients for both mobile and stationary use for the different application areas and users - High transparency for users - Good server architecture (application server, server manager, database, applications) - Updates are very easy to install.

    Cons: UserClient too overloaded for some users, but you can also use the WebClient for that - No automatic database archiving, database grows quickly (depending on the application, of course).

    👍 Pros:    Its flexible and easy to use|Automation and custom functions|Easy user interface
    👎 Cons:    Faster growth
  3. Daniel H.
    · Head of Network and Systems at ZOLLERN GmbH & Co. KG ·
    Top Enterprise Service Management Software

    Overall: We use EcholoN very extensively for our daily tasks, be it for service management, CMDB or even change management. Very good support from Germany, competent and friendly staff.

    Pros: Software can be adapted very flexibly to your own processes. Extensive possibilities to create additional data fields and integrate them into the masks. Other systems can be connected and integrated very easily (Active Directory, Baramundi, Excel import, ...) Web client is available and is constantly being expanded. Software maintenance is now very simple, updates can be carried out by the customer without any problems.

    Cons: Due to the flexibility, there is no "standard", each customer "must" design their own processes. Full client sometimes a bit overloaded and longer loading times, then fast operation. Functions are partly available in old and new form for compatibility reasons, which sometimes causes confusion.

    🏁 Competitors: Track-It!, BMC Remedy
    👍 Pros:    Flexible|Excellent support|Friendly and safe community|Easy integration
    👎 Cons:    Confusing set-up

Social recommendations and mentions

Based on our record, Brandfolder seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Brandfolder mentions (3)

  • 25+ Best Free Fonts for Websites in 2023 (Font Tips Included)
    The Outfit Typeface, a gorgeous geometric sans font inspired by the brand's ligature-rich word mark, is the official typeface for Outfit.io. The font serves as the foundation of brand automation by seamlessly tying Outfit's written voice to its product markings, guaranteeing consistent messaging throughout. The identity and mission of Outfit.io are nicely captured by this adaptable and lovely typeface. - Source: dev.to / over 1 year ago
  • Brand Identity Marketplace
    Two of them are brandfolder.com and https://www.frontify.com/en/ are two of the platforms that have placed themselves as a place to manage full branding content. Also, I believe that Canva is not too far behind with its interface. Their coining this as Digital Asset Management. Source: about 2 years ago
  • How to create accessible and branded color palette with many shades for clients for UI design? This is really hard? Or I'm missing some simple tricks?
    Here’s a good example. Brandfolder’s primary brand color is a turquoise blue but their website uses purple and dark blue in varying shades. https://brandfolder.com/. Source: about 2 years ago
  • Best options for Digital Asset Management (DAM) for small businesses?
    Market Leader Https://brandfolder.com/ ("best", expensive, custom quotes as it locks-in enterprise clients) example of use: https://brandfolder.com/riboliwines/riboliestatesgroup. Source: over 2 years ago
  • Get individual SVG's back from IconFonts
    We see this often at outfit.io whenever we have a new client with only a website to ingest their existing brand assets from. - Source: dev.to / over 3 years ago

EcholoN mentions (0)

We have not tracked any mentions of EcholoN yet. Tracking of EcholoN recommendations started around Jun 2021.

What are some alternatives?

When comparing Brandfolder and EcholoN, you can also consider the following products

Bynder - Bynder is a cloud-based digital asset management solution for marketing professionals looking to simplify how they manage digital content via one central portal.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Pics.io - Pics.io is a cloud service that people can use to manage their creative content and files, collaborate with their peers on this content, and then share it with their clients. Read more about Pics.io.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Venngage - Join over 1 million people creating their own professional graphics with our easy to use infographic maker. Sign up for free and choose from 1000+ infographic templates.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.