Cover Your Tracks Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Cover Your Tracks mentions (251)

• Mozilla Drops Onerep After CEO Admits to Running People-Search Networks

  Go here and see for yourself: https://coveryourtracks.eff.org. - Source: Hacker News / 3 months ago

• The /unblock API from Browserless: dodging bot detection as a service

  I'm sure that happens, but I haven't done any work with gyro data myself. There's similar logic for mouse cursor movements, there are libraries out there that will generate a natural looking curve that moves the cursor from one position to another, with imperfections that emulate human hand movement. > Why do we even need an actual device? We can emulate if we even need to and set our headers to look like we're... - Source: Hacker News / 4 months ago

• Kagi search reached 20k paying members

  Unfortunately, your fingerprint is more than likely unique either way: https://coveryourtracks.eff.org/. - Source: Hacker News / 5 months ago

• Google Is Tracking You Even in Incognito Mode, New Disclaimer Is Up

  Visit EFF's Panopticlick to learn more. https://coveryourtracks.eff.org/. - Source: Hacker News / 5 months ago

• 48,000 companies sent Facebook data on a single person

  You are. Compare the fingerprints of your two browsers: https://amiunique.org, https://coveryourtracks.eff.org. Very likely, the fingerprints are very similar. For anonymity, use Tor. - Source: Hacker News / 5 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago