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Freshdesk Omni VS Chatango

Compare Freshdesk Omni VS Chatango and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Freshdesk Omni logo Freshdesk Omni

Reimagine how you connect with prospects and customers

Chatango logo Chatango

Add free live chat to any web page. Chatango is a live group on your site
  • Freshdesk Omni Landing page
    Landing page //
    2024-05-06
  • Chatango Landing page
    Landing page //
    2018-09-29

Freshdesk Omni features and specs

  • User-Friendly Interface
    The platform is known for its clean, intuitive interface that makes it easy for customer service agents to navigate and use effectively without extensive training.
  • Omnichannel Support
    Freshworks provides robust support for multiple communication channels including email, chat, phone, and social media, allowing businesses to offer seamless customer service experiences.
  • Customization and Scalability
    The software offers various customization options and is scalable, making it suitable for businesses of all sizes and industries. Custom workflows, automation rules, and APIs allow for extensive personalization.
  • AI-Powered Tools
    Incorporates AI-driven features like chatbots and predictive analytics, which can significantly enhance efficiency and customer satisfaction by providing quicker, more accurate responses.
  • Integrated Suite
    Part of the Freshworks Suite, which includes CRM, sales, and marketing tools that can be easily integrated for a cohesive business solution.
  • Cost-Effective
    Competitive pricing plans that offer a good balance between features and cost, making it an attractive option for small and medium-sized enterprises.

Chatango features and specs

  • Real-time Communication
    Chatango offers real-time messaging which allows for immediate interaction between users.
  • Customizable Chat Widgets
    Users can customize chat widgets to match the design of their websites, offering a seamless integration.
  • No Registration Required
    Chatango allows users to join chat rooms and start chatting without the need to undergo a lengthy registration process.
  • Embedding Options
    Users can easily embed Chatango chat boxes into their websites or blogs, creating a more interactive experience for visitors.
  • Multiple User Support
    Chatango supports group chats, allowing multiple users to communicate at the same time in the same chat room.

Possible disadvantages of Chatango

  • Limited Moderation Tools
    Chatango offers limited tools for moderators to control and manage chats, which can be problematic in large or public chat rooms.
  • Outdated Interface
    The user interface of Chatango appears outdated and may not offer the best user experience compared to more modern alternatives.
  • Lack of Advanced Features
    Chatango lacks advanced features such as file sharing, voice chat, and video chat which are available in some other chat platforms.
  • Privacy Concerns
    As with many chat services, there may be concerns about data privacy and how user information is stored and managed by Chatango.
  • Spam and Troll Management
    Managing spam and trolls can be a significant issue due to the open nature of Chatango and its limited moderation capabilities.

Freshdesk Omni videos

+ Add

Freshchat Review: Freshchat is like a dashcam for your business

More videos:

  • Review - Freshchat Review: Freshchat
  • Review - Freshchat User Review

Chatango videos

+ Add

Chatango - Who is the real Ubear?

More videos:

  • Review - Chatango
  • Review - Python Chatango Bot - From Scratch - pt. 1

Category Popularity

0-100% (relative to Freshdesk Omni and Chatango)

Freshdesk Omni

Chatango

Customer Support
63 63%
Customer Support
37% 37
Live Chat
71 71%
Live Chat
29% 29
Business & Commerce
53 53%
Business & Commerce
47% 47
Customer Service
100 100%
Customer Service
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk Omni and Chatango

Freshdesk Omni Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Freshchat is a customer messaging software and live chat platform designed to help businesses engage with their website visitors and customers in real time. This alternative to ManyChat offers a range of features that allow businesses to provide better customer support, generate leads, and improve customer engagement.
Source: sendpulse.com

Chatango Reviews

We have no reviews of Chatango yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Freshdesk Omni should be more popular than Chatango. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk Omni mentions (3)

  • Freshworks MarketPlace apps using JavaScript Frameworks
    This template will show you how to build apps that uses the Customer data from the CRM product of Freshworks called Freshsales. This sample app will showcase the various apis and interfaces you can use to interface with the CRM product. If you are not familiar with these apis or if your are just starting to build an app using the CRM capabilities, this is the starter template you should be using. - Source: dev.to / almost 3 years ago
  • Additive styling with Crayons
    In this post, we are going to take a look at the CSS utilities feature provided by the Crayons Component Library from Freshworks. The CSS utilities is a set of utility classes similar to Tailwind CSS which will help you to style your HTML elements inside your Marketplace apps for Freshworks products. - Source: dev.to / almost 3 years ago
  • Language related data science
    What does that mean for you? If you enjoy NLP and want to specialize in it, go get a job/internship at a company like jarvis.ai or freshworks.com (i google'd these two). Applications for NLP for MOST companies are limited and there are bigger problems to solve that generalists can handle. Even if a company is looking for an NLP Lead chances are they don't actually need it (exceptions would occur when the company's... Source: over 3 years ago

Chatango mentions (1)

  • What did you embed in a Notion page and think is useful? Please share!
    For example the other day I saw a chatango chat embedded in a template, thought it was pretty cool. Source: almost 4 years ago

What are some alternatives?

When comparing Freshdesk Omni and Chatango, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

TextUs - TextUs is the leading businesses texting platform for professionals.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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