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Freshdesk Omni VS klink.cloud

Compare Freshdesk Omni VS klink.cloud and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Freshdesk Omni logo Freshdesk Omni

Reimagine how you connect with prospects and customers

klink.cloud logo klink.cloud

Streamline Customer Communication with Single Unified Platform
  • Freshdesk Omni Landing page
    Landing page //
    2024-05-06
  • klink.cloud Unified Inbox
    Unified Inbox //
    2024-06-16
  • klink.cloud Cloud-based Calling with Full Telephony
    Cloud-based Calling with Full Telephony //
    2024-06-16
  • klink.cloud
    Image date //
    2024-07-03
  • klink.cloud
    Image date //
    2024-07-03
  • klink.cloud
    Image date //
    2024-07-03
  • klink.cloud
    Image date //
    2024-07-03

We are cloud communication platform provider that simplifies and streamlines operations for contact center teams, helping them to achieve 100% customer satisfaction with exceptional customer experiences

Freshdesk Omni

Website
freshworks.com
Pricing URL
Official Freshdesk Omni Pricing
$ Details
-
Release Date
-
Edit details

klink.cloud

Website
klink.cloud
Pricing URL
Official klink.cloud Pricing
$ Details
Free Trial $14.99 / Monthly (2 Agent Seats, 15,000 Message Monthly, Unlimited Contacts)
Release Date
2023 January
Startup details
Country
Singapore
State
Singapore
Founder(s)
Zin Ko Oo
Employees
20 - 49
Edit details

Freshdesk Omni features and specs

  • User-Friendly Interface
    The platform is known for its clean, intuitive interface that makes it easy for customer service agents to navigate and use effectively without extensive training.
  • Omnichannel Support
    Freshworks provides robust support for multiple communication channels including email, chat, phone, and social media, allowing businesses to offer seamless customer service experiences.
  • Customization and Scalability
    The software offers various customization options and is scalable, making it suitable for businesses of all sizes and industries. Custom workflows, automation rules, and APIs allow for extensive personalization.
  • AI-Powered Tools
    Incorporates AI-driven features like chatbots and predictive analytics, which can significantly enhance efficiency and customer satisfaction by providing quicker, more accurate responses.
  • Integrated Suite
    Part of the Freshworks Suite, which includes CRM, sales, and marketing tools that can be easily integrated for a cohesive business solution.
  • Cost-Effective
    Competitive pricing plans that offer a good balance between features and cost, making it an attractive option for small and medium-sized enterprises.

klink.cloud features and specs

  • Call Notes and Call Tags
    In order to properly collect customer query, customer can write down notes and create Tags. These data can be review by supervisor or any other team members for future calls in order to provide personlized customer experiences.
  • Automatically Open Customer Profile
    When you Answer the call, it will automatically open customer profile. You can see all previous customer call history, ticket history, & all CRM Contact Details in single page.
  • Reporting
    Agent Call Statistics Agent Call Activity Trunk Activity, Queue AVG Waiting & Talking Time Queue Performance Agent Missed Call Activity Agent Call Summary Satisfaction Survey Agent Status Report CX Interaction Log
  • Integrations
    Social Media Channel, Ecommerce Marketplace and CRM

Freshdesk Omni videos

+ Add

Freshchat Review: Freshchat is like a dashcam for your business

More videos:

  • Review - Freshchat Review: Freshchat
  • Review - Freshchat User Review

klink.cloud videos

+ Add

Quick Demo

More videos:

  • Demo - klink.cloud - Omnichannel Customer Engagement Platform

Category Popularity

0-100% (relative to Freshdesk Omni and klink.cloud)

Freshdesk Omni

klink.cloud

Customer Support
81 81%
Customer Support
19% 19
Call Center Software
0 0%
Call Center Software
100% 100
Live Chat
100 100%
Live Chat
0% 0
Communication
0 0%
Communication
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk Omni and klink.cloud

Freshdesk Omni Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Freshchat is a customer messaging software and live chat platform designed to help businesses engage with their website visitors and customers in real time. This alternative to ManyChat offers a range of features that allow businesses to provide better customer support, generate leads, and improve customer engagement.
Source: sendpulse.com

klink.cloud Reviews

We have no reviews of klink.cloud yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Freshdesk Omni seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk Omni mentions (3)

  • Freshworks MarketPlace apps using JavaScript Frameworks
    This template will show you how to build apps that uses the Customer data from the CRM product of Freshworks called Freshsales. This sample app will showcase the various apis and interfaces you can use to interface with the CRM product. If you are not familiar with these apis or if your are just starting to build an app using the CRM capabilities, this is the starter template you should be using. - Source: dev.to / almost 3 years ago
  • Additive styling with Crayons
    In this post, we are going to take a look at the CSS utilities feature provided by the Crayons Component Library from Freshworks. The CSS utilities is a set of utility classes similar to Tailwind CSS which will help you to style your HTML elements inside your Marketplace apps for Freshworks products. - Source: dev.to / almost 3 years ago
  • Language related data science
    What does that mean for you? If you enjoy NLP and want to specialize in it, go get a job/internship at a company like jarvis.ai or freshworks.com (i google'd these two). Applications for NLP for MOST companies are limited and there are bigger problems to solve that generalists can handle. Even if a company is looking for an NLP Lead chances are they don't actually need it (exceptions would occur when the company's... Source: over 3 years ago

klink.cloud mentions (0)

We have not tracked any mentions of klink.cloud yet. Tracking of klink.cloud recommendations started around Jun 2024.

What are some alternatives?

When comparing Freshdesk Omni and klink.cloud, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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