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Freshdesk Omni VS Userlike

Compare Freshdesk Omni VS Userlike and see what are their differences

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Freshdesk Omni logo Freshdesk Omni

Reimagine how you connect with prospects and customers

Userlike logo Userlike

Userlike is free live chat software for website and mobile support.
  • Freshdesk Omni Landing page
    Landing page //
    2024-05-06
  • Userlike Landing page
    Landing page //
    2023-07-26

Freshdesk Omni features and specs

  • User-Friendly Interface
    The platform is known for its clean, intuitive interface that makes it easy for customer service agents to navigate and use effectively without extensive training.
  • Omnichannel Support
    Freshworks provides robust support for multiple communication channels including email, chat, phone, and social media, allowing businesses to offer seamless customer service experiences.
  • Customization and Scalability
    The software offers various customization options and is scalable, making it suitable for businesses of all sizes and industries. Custom workflows, automation rules, and APIs allow for extensive personalization.
  • AI-Powered Tools
    Incorporates AI-driven features like chatbots and predictive analytics, which can significantly enhance efficiency and customer satisfaction by providing quicker, more accurate responses.
  • Integrated Suite
    Part of the Freshworks Suite, which includes CRM, sales, and marketing tools that can be easily integrated for a cohesive business solution.
  • Cost-Effective
    Competitive pricing plans that offer a good balance between features and cost, making it an attractive option for small and medium-sized enterprises.

Userlike features and specs

  • User-friendly Interface
    Userlike has an intuitive and easy-to-navigate interface which makes it simple for both operators and customers to use.
  • Omnichannel Support
    Supports multiple communication channels including website chat, messenger apps like WhatsApp, Facebook Messenger, and Telegram, allowing seamless communication with customers.
  • Customizable Chat Widgets
    Offers a high degree of customization for chat widgets, including branding options, which can align with your website’s design and aesthetics.
  • Comprehensive Analytics
    Provides detailed analytics and reporting features to monitor performance and improve customer service strategies.
  • Automation and Bots
    Includes functionalities for chatbots and automation, which can help in managing customer queries efficiently without human intervention.
  • Integration Capabilities
    Supports integrations with various CRM systems and other tools like Slack, Salesforce, and Zapier, enhancing its functionality.
  • Data Privacy and Security
    Ensures high standards for data protection, particularly compliant with GDPR, which is essential for businesses operating within the EU.
  • Mobile Application
    Offers a mobile app for both iOS and Android, allowing operators to manage customer interactions even on the go.

Possible disadvantages of Userlike

  • Pricing
    Userlike can become relatively expensive, particularly for smaller businesses or startups, as it charges based on agent seats and features.
  • Limited Free Plan
    The free version has very limited features and is not suitable for businesses that require more advanced functionalities.
  • Learning Curve for Advanced Features
    While the basic setup is simple, mastering some of the more advanced features and integrations may require a bit of a learning curve.
  • No Built-in Knowledge Base
    Does not offer a built-in knowledge base solution, which means you need to rely on external tools or platforms for providing detailed self-help resources.
  • Support Limitations
    Customer support is available but may not be as responsive or comprehensive as needed, especially for complex issues.
  • Customization Complexity
    Although customization options are extensive, they can be complicated to implement without technical expertise.

Freshdesk Omni videos

+ Add

Freshchat Review: Freshchat is like a dashcam for your business

More videos:

  • Review - Freshchat Review: Freshchat
  • Review - Freshchat User Review

Userlike videos

+ Add

Introducing Userlike Live Chat

More videos:

  • Review - Introduction to Userlike Live Chat

Category Popularity

0-100% (relative to Freshdesk Omni and Userlike)

Freshdesk Omni

Userlike

Customer Support
51 51%
Customer Support
49% 49
Live Chat
44 44%
Live Chat
56% 56
Business & Commerce
100 100%
Business & Commerce
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk Omni and Userlike

Freshdesk Omni Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Freshchat is a customer messaging software and live chat platform designed to help businesses engage with their website visitors and customers in real time. This alternative to ManyChat offers a range of features that allow businesses to provide better customer support, generate leads, and improve customer engagement.
Source: sendpulse.com

Userlike Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Userlike is a customer support and live chat platform that can help you engage with your customers in real time. This ManyChat competitor allows you to fuel your central knowledge repository with the information your customers seek and automate your entire workflow.
Source: sendpulse.com
The Best Alternative to LiveChat Inc
Userlike has a more affordable price per operator than LiveChatInc. During the development of Userlike we took into account the needs of small and medium sized business as well as the demanding requirements of corporations. Then, we combined a set of features to support any kind of need and adapted into different plans, allowing you to start from the basics and grow your...
Source: www.userlike.com

Social recommendations and mentions

Based on our record, Freshdesk Omni seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk Omni mentions (3)

  • Freshworks MarketPlace apps using JavaScript Frameworks
    This template will show you how to build apps that uses the Customer data from the CRM product of Freshworks called Freshsales. This sample app will showcase the various apis and interfaces you can use to interface with the CRM product. If you are not familiar with these apis or if your are just starting to build an app using the CRM capabilities, this is the starter template you should be using. - Source: dev.to / almost 3 years ago
  • Additive styling with Crayons
    In this post, we are going to take a look at the CSS utilities feature provided by the Crayons Component Library from Freshworks. The CSS utilities is a set of utility classes similar to Tailwind CSS which will help you to style your HTML elements inside your Marketplace apps for Freshworks products. - Source: dev.to / about 3 years ago
  • Language related data science
    What does that mean for you? If you enjoy NLP and want to specialize in it, go get a job/internship at a company like jarvis.ai or freshworks.com (i google'd these two). Applications for NLP for MOST companies are limited and there are bigger problems to solve that generalists can handle. Even if a company is looking for an NLP Lead chances are they don't actually need it (exceptions would occur when the company's... Source: over 3 years ago

Userlike mentions (0)

We have not tracked any mentions of Userlike yet. Tracking of Userlike recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshdesk Omni and Userlike, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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