Software Alternatives, Accelerators & Startups

Gleen VS BotStar

Compare Gleen VS BotStar and see what are their differences

Gleen logo Gleen

We delight our customers' customers. Gleen AI is the world's most accurate & capable generative AI-based chatbot. It doesn't hallucinate, automatically takes actions on behalf of customers, and is easy to set-up & maintain. It's also free to try.

BotStar logo BotStar

BotStar | Engage Customers Online with Live Chat & Chatbots
  • Gleen Landing page
    Landing page //
    2023-10-12

Gleen AI is the world’s most accurate and capable generative AI for customer success teams. As featured in TechCrunch and VentureWire, our generative AI chatbot doesn’t hallucinate, can be deployed in less than 2 hours, integrates with leading help desk solutions, goes beyond simply answering questions by taking actions, and automatically unifies across fragmented knowledge. Gleen is based in Silicon Valley, CA, and our team includes veterans from LinkedIn, Microsoft, Uber, Facebook, Amazon, and McKinsey & Company. Learn more and create your own free generative AI at http://gleen.ai.

  • BotStar Landing page
    Landing page //
    2022-11-29

BotStar is a messaging platform which allows businesses to engage customers online with Live chat and Chatbots. The company was founded in 2016 with headquarter in Singapore, offices in Melbourne, London and Danang.

Gleen

Website
gleen.ai
$ Details
freemium
Platforms
-
Release Date
2023 September

BotStar

$ Details
freemium $15.0 / Monthly (500 Monthly Sessions)
Platforms
Web Facebook Messenger Google Chrome Browser Firefox Safari
Release Date
2017 July

Gleen features and specs

  • No hallucination
    Generative AI answers you can trust
  • "Come as you are" knowledge ingestion
    Less implementation time upfront, less maintenance
  • Action Bots
    Take action on behalf of customers, integrate with enterprise systems
  • AI analytics
    Review generative AI answers; provide feedback to improve answers over time
  • Relevant citations
    Provide links to relevant support documents
  • Email integration
    Automatically reply via email
  • Agent assist
    Have Gleen AI compose responses which Agents can edit and send
  • Seamless escalation to live agents
    Forward entire conversation to help desk solution
  • Slack integration
    Support you customers in dedicated Slack channels
  • Discord integration
    Support customers/community members in Discord channels
  • Intercom integration
    Support customers and escalate to Intercom help desk
  • Zendesk integration
    Show generative AI chat in Zendesk chat window; escalate to live agents in Zendesk
  • Freshdesk integrate
    Show generative AI chat in Freshchat; escalate to live agents in Freshdesk

BotStar features and specs

  • User-Friendly Interface
    BotStar offers a drag-and-drop interface that makes it easy for users to design and deploy chatbots without needing extensive technical knowledge.
  • Multi-Platform Support
    The platform supports multiple channels including Facebook Messenger, Slack, and websites, allowing for broader reach and communication with users.
  • Customizable Templates
    BotStar offers a range of customizable templates that help users quickly set up bots for various use cases like customer support, lead generation, or e-commerce.
  • Integration Capabilities
    It integrates well with various third-party tools like Google Sheets, Zendesk, and Shopify, enhancing its functionality and usefulness.
  • Analytics and Reporting
    Provides robust analytics and reporting features that help understand user interactions and improve chatbot performance.
  • Support for Multilingual Chatbots
    The platform allows for the creation of multilingual chatbots, helping businesses that operate in multiple regions.

Possible disadvantages of BotStar

  • Pricing
    Some users may find the premium pricing tiers to be relatively high compared to other chatbot platforms, which could be a barrier for small businesses and startups.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, there is a learning curve when it comes to leveraging more advanced features and customizations.
  • Limited Free Plan
    The free plan has limited features and capabilities, which may not be sufficient for users needing more comprehensive chatbot functionalities.
  • Dependency on Internet Connectivity
    Like most SaaS platforms, BotStar requires a stable internet connection for optimal performance, which can be a drawback for users with unreliable internet access.
  • Support Response Time
    While BotStar offers customer support, some users have reported slower response times, which can be a disadvantage during critical issues or downtimes.

Gleen videos

How to Create a Free Generative AI Chatbot with Gleen AI

BotStar videos

BotStar Chatbot Platform

Category Popularity

0-100% (relative to Gleen and BotStar)
Chatbots
18 18%
82% 82
Chatbot Platforms & Tools
Live Chat
0 0%
100% 100
AI
100 100%
0% 0

Questions and Answers

As answered by people managing Gleen and BotStar.

What makes your product unique?

Gleen's answer

Gleen has invested heavily in creating a generative AI solution that doesn't hallucinate. We are LLM-agnostic, and the LLM represents 20% of our tech stack. We can also work with hosted or proprietary LLMs as well.

Why should a person choose your product over its competitors?

Gleen's answer

Gleen AI doesn't hallucinate. Time and time again, our prospects and customers tell us that Gleen AI's response quality is second to none.

How would you describe your primary audience?

Gleen's answer

VPs of Customer Success, Customer Service, Customer Support

Who are some of the biggest customers of your product?

Gleen's answer

  • IONQ
  • OKX Chain
  • zkSync
  • Wellkasa
  • DIMO
  • LoginRadius
  • Wilder World
  • Integral Recruiting Design

What's the story behind your product?

Gleen's answer

Gleen started off building generative AI chatbots for community support on Discord servers. We soon learned that our customers really loved our chatbot and were eager to work with us to improve its quality and functionality. We also realized that Gleen AI could be used for not only for community support, but also for customer support and sharing information with many external and internal stakeholders. We publicly announced Gleen AI in September, and we've been busy delighting our customers' customers ever since.

Which are the primary technologies used for building your product?

Gleen's answer

Gleen AI as an LLM-agnostic generative AI for customer support teams. We work with Open AI's GPT-4, Claude, and Llama 2, and we can also interface with proprietary LLMs. Our tech stack prevents hallucination and consists of an AI/ML layer that crawls our customers' knowledge bases on a regular basis, classifies and retrieves knowledge, and automatically determines the accuracy and relevance of generative AI responses. We also have a feedback loop with manual supervision that helps customers improve the quality of their Gleen AI responses over time.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Gleen and BotStar

Gleen Reviews

We have no reviews of Gleen yet.
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BotStar Reviews

  1. quannguyen13
    · Freshman at RMIT University ·
    Good tool to improve personal skills and apply in university project !

    I am currently in college and have been using Botstar for over 1 year. For me, learning how to use this platform is quite easy and combined with the promotion, the price is reasonable for students. Thanks to BotStar, I was able to apply chatbot to some SMBs and clubs on campus, thereby developing my relationships and skills.

    🏁 Competitors: Chatfuel, Botbanhang
    👍 Pros:    The price of the pro version is good|Dashboards make it easy for me to review, edit, or update.
    👎 Cons:    It would be great if there were more tutorials and examples of complex, advanced flow chatbots to learn from.
  2. Laura_Rachael
    · Public Relations Specialist at Fashion Crossover London ·
    Love it ! Now I have more time, better mood to improve to product & service quality.

    Pretty good for my business budget. The application of chatbot has helped me reduce a burden when I no longer have to do the same things over and over again.

    🏁 Competitors: ManyChat, Botsify
    👍 Pros:    Having average knowledge about coding and intergrations would help you come up with many potential things.|Can create basic calculations from which to calculate money, total bill.
    👎 Cons:    Need more example of advance tool like api or coding stuff.
  3. Eric Phan
    · Marketing at Keuka College ·
    That is a wonderful chatbot .

    It can work as a seller with a smooth conversation with predefined data and collected information.

    🏁 Competitors: ManyChat
    👍 Pros:    "being able to set up all necessary data in conversation to customers with a smooth flow. handle effectively by striving quickly data from cms support with a range of useful and urgent-needed function like scheduling appointments, displaying web in the chat box"
    👎 Cons:    Unless you have an intensive knowledge of coding, you will not be able to spoil all further applicable features of that chatbot

Top 20 Replika Alternatives for AI Chatbots
Botstar Studio supports integration with different messaging platforms like Facebook Messenger, Slack, and Telegram as well as support for different programming languages. The platform also provides tools for monitoring and analytics to assist users in tracking and analyzing the performance of their chatbot. All in all, Botstar Studio is a extensive chatbot development...

Social recommendations and mentions

Based on our record, BotStar seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gleen mentions (0)

We have not tracked any mentions of Gleen yet. Tracking of Gleen recommendations started around Oct 2023.

BotStar mentions (1)

  • Live chat options for a landing page
    Take a look at BotStar. Can be set up with a full-page interface. You can use it for basic live chat, or you can create very feature-rich automation flows that integrate directly with your other systems. Source: about 4 years ago

What are some alternatives?

When comparing Gleen and BotStar, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Chatfuel - Chatfuel is the best bot platform for creating an AI chatbot on Facebook.

ChatBot - Easy to use chatbot platform for business

ManyChat - ManyChat lets you create a Facebook Messenger bot for marketing, sales and support.

Penseum - Personalized, efficient student study assistant

Telegram bot API - The Bot API allows you to easily create programs that use Telegram messages for an interface.