Software Alternatives, Accelerators & Startups

HelpScout VS Medium

Compare HelpScout VS Medium and see what are their differences

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Medium logo Medium

Welcome to Medium, a place to read, write, and interact with the stories that matter most to you.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Medium Landing page
    Landing page //
    2023-07-08

HelpScout

$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

Add video

Medium videos

Medium Review - with Tom Vasel

More videos:

  • Review - Starting a blog on Medium.com? Watch this FIRST.
  • Review - ‘Angrezi Medium’ review | Komal Nahta
  • Review - The Medium Review
  • Review - The Medium - Before You Buy
  • Review - I recommend: The Medium (Review)

Category Popularity

0-100% (relative to HelpScout and Medium)
Customer Support
100 100%
0% 0
Blogging
0 0%
100% 100
Help Desk
100 100%
0% 0
Blogging Platform
0 0%
100% 100

User comments

Share your experience with using HelpScout and Medium. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Medium

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Medium Reviews

25+ Medium Alternative Platforms for Publishing Articles
Medium is an online platform that was created in 2012 by Evan Williams. It is a place for people to share their thoughts and ideas on various topics. Medium has about 100 million monthly visitors, which makes it one of the most popular platforms for publishing articles.
Source: forgefusion.io
10 Best Medium Alternatives for Reading and Publishing
From thе simplicity of Ghost to thе vеrsatility of Substack, thеrе’s a homе for еvеryonе seeking great Medium alternatives. Thеsе altеrnativеs offеr a world of possibilitiеs for rеadеrs and authors alikе. Whеthеr you’rе in sеarch of a uniquе platform to sharе your thoughts or want to read frеsh contеnt, thеsе platforms havе somеthing spеcial to offеr. All in all, we...
9 Best Medium Alternatives for Making Money With Your Writing in 2023
Substack and Medium differ primarily in their monetization methods. Medium pays creators based on reader engagement, while Substack enables writers to monetize directly through paid subscriptions to their newsletters. This business model allows Substack users to build a direct relationship with their readers via their email inboxes, whereas Medium interactions primarily...
How to Choose the Best Blogging Platform in 2021 (Compared)
Medium works much like a social networking site where you can create an account and start publishing your articles. After you sign up, you’ll have a profile address like this: https://medium.com/@yourname. But you cannot use your own domain.
Best CMS Platforms in 2019 [WordPress vs Joomla vs Drupal vs Squarespace vs Wix vs Medium]
Medium is famous as a blogging and content sharing platform. If you want to create a blog or news publishing site, Medium could be one of the best CMS solutions. Not only that, Medium was selected as the top 3rd blogging platform in a survey of the Slant community.
Source: wedevs.com

Social recommendations and mentions

Based on our record, Medium seems to be a lot more popular than HelpScout. While we know about 2264 links to Medium, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Medium mentions (2264)

  • Polyfill supply chain attack hits 100K+ sites
    Since this is effecting end users of websites directly. So instead of waiting for developer to fix it, this could help you stay protected until then https://medium.com/@wrongsahil/protecting-yourself-from-polyfill-io-malware-as-a-user-7be300ff8b94. - Source: Hacker News / 4 days ago
  • The Bleak Genius of Michel Foucault
    If you're looking for an intellectual critique of Foucault, one of the best is Jean Baudrillard's book Forget Foucault from 1977. Baudrillard both admired the depth of Foucault's historically informed philosophical analysis but questioned its objectivity especially given Foucault had little to say about how power evolved with mass media & technology - and was in a sense always fighting the last war: > "If Foucault... - Source: Hacker News / 2 days ago
  • Show HN: A new social giving platform
    Picture this: you’re scrolling through your social media feed, feeling the usual blend of amusement and boredom until suddenly, a video catches your eye. It’s not just entertaining; it’s transformative. It inspires you, educates you, or maybe just brings a smile to your face when you needed it most. You’re filled with gratitude for the creator behind this masterpiece, but a simple “like” or “share” feels... - Source: Hacker News / 1 day ago
  • Show HN: We increased profits +42% for ecommerce with OSS data pipelines
    Long story short: Facebook Ads optimizes ad delivery based on ROAS (return on ad spent) but return is sales and not profits. I open sourced the data pipeline to do just that and explained it all here: https://medium.com/@theo_dot/how-we-increased-shopify-business-profits-by-42-in-3-months-using-data-d91de3add629. - Source: Hacker News / 2 days ago
  • Novel prompting approach for Alice in Wonderland problem
    Https://arxiv.org/abs/2406.02061v1 research paper shows the reasoning breakdown in SOTA LLMs by asking a simple question, “Alice has N brothers and she also has M sisters. How many sisters does Alice’s brother have?” I investigated performance of different prompts on this question, and show that 'Expand-then solve' prompt significantly outperforms standard and chain-of-thought prompts. Article link -... - Source: Hacker News / 2 days ago
View more

What are some alternatives?

When comparing HelpScout and Medium, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Ghost - Ghost is a fully open source, adaptable platform for building and running a modern online publication. We power blogs, magazines and journalists from Zappos to Sky News.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Tumblr - A feature rich and free blog hosting platform offering professional and fully customizable templates, bookmarklets, photos, mobile apps, and social network integration.